[00:00:37] Good morning and welcome to another episode of your Play Now in Spanish. Today I am pleased to share this very interesting interview with a good friend José Miguel Larrazabal. Also my business partner in Chile. Jose Miguel. How are you doing? Good morning. How are you doing?
[00:00:54] Very well, thank you. Enrique. How is everything there in Atlanta?
[00:00:58] Cold. This way. I know it’s summer over there. Here it is winter and here it is cold. In Atlanta it actually snowed last weekend.
[00:01:06] Yes. Here is a splendid day at the beach, on the coast, near Santiago de Chile.
[00:01:13] I can imagine.
[00:01:15] Spectacular. Stop, stop, stop for more than one fascinating interview.
[00:01:21] With some envy then. Yes. Well, without further ado, let me introduce Pamela Navia. Pamela is now a logistics entrepreneur, but has a highly successful professional career. He has been in this field for 24 years. He started with British Airways World Cargo, then Swiss Cargo, Latam Cargo and well within the export and import department of these companies, after 12 years he deals with new challenges, he leaves the Freight Forward part and also works as Business Developer in Debby Singer and Alpina. So, at the end of the day, Pamela, you know the industry inside out, backwards from the head? I am in front. Thank you very much for being here with us. It is a pleasure to have someone so successful in this industry, so complicated and especially the aerial part as well. Thank you.
[00:02:13] Thank you very much. Hello, Enrique. Hello, José Miguel. Thank you very much for this tremendous presentation. First of all, and thanks to you for inviting me.
[00:02:22] Thank you for being here. We love having entrepreneurs and people with so much experience in logistics. And well, it’s also worth noting that there aren’t many women either. So not only are you a pioneer in the import/export side of things, but we’d love to hear a little more about how you got to where you are now.
[00:02:46] Look, I’ve been in the business for 24 years. Indeed, on both sides of the desk I started my internship at British Airways. I started, I was there, I actually studied bilingual executive secretary, I got to do my internship with the airline company, I worked for six months and then I was promoted to the export area. I learned a lot in six months. I was an import supervisor for a couple of years. And as a journalist I was represented in Chile by LAN, by Latam. At that time it was part of the holding company, also Swiss Cargo. Then, when Swiss Cargo arrived in Chile, I took over the entire import area of that airline.
[00:03:30] Hey, very, very interesting. And actually, before we go on to bootstrap your professional career and before that, we’d love to hear a little bit more about you, when a little bit about your childhood that you liked where you were born. Tell us a little bit about the story that then leads you to enter logistics.
[00:03:50] Look, we are two sisters. We have always lived and been born in Santiago. My whole life was in Santiago. I always wanted to work at the airport. Since I was a child I love that far away from the city, but I loved the aeronautical world. Already. What else can I tell you about myself?
[00:04:13] What did you like? Was it someone? Was it a friend of one of your parents? Why did it catch your attention so much? Los. Airplanes and airports.
[00:04:22] The truth is that my maternal family. My entire maternal family lives in the United States. So I always lived this movement of travel, of logistics, when I was a child. Exactly. The trips to called my attention. I was talking about when I was a kid, ten years old, and I always said I was dying to work at the airport. I loved the logistics, I loved the working thing. 24 seven this system that never stops. I found it good, interesting.
[00:04:49] How nice.
[00:04:50] And then Pamela. Did you have to travel? Quite a lot. When I came to the United States.
[00:04:57] As girls, I almost had to travel. Not quite enough, but a couple of times. I think I traveled more when I started working there because I was traveling to the United States. My family lived near Boston, so we would come to Boston. But later, when I started working, when I was quite young, at the age of 20 I had plenty of opportunities to travel to various places for work, for specializations, for knowledge. Apart from what for vacations.
[00:05:26] For traveling, it has always been your passion, let’s say.
[00:05:29] You. Yes, it always was. It was always. Since I was a child.
[00:05:34] Well, now it is. Back to your career path. Sorry for interrupting your entry.
[00:05:40] It’s kind of interesting to know what experience you had, what pushed you to get into, let’s say, logistics.
[00:05:49] And well, when I was a student they asked us where we would like to work, but also something quite fictitious, and I said that I would love to work at the airport when I was a student. Then when I finished studying I was asked “Is there a chance that you will be presented at the airport for an interview? But five girls are going to go and out of the five they will choose one. I was happy. I got up at 06:00. I arrived at the airport at about seven o’clock. Since I didn’t time it right, I waited the whole interview and left. It went well, I got a call and the following week I was starting my internship at British Airways. I am at the airport in the cargo area. I never cared much whether it was in the passenger area or in the cargo area. I liked more the connectivity of the people, the movement. When I was called to the airport, I was obviously happy and there I am. I was at the airport working until 2010, so I spent a lot of time working at the airport. I know everything from the year when the airport was like this, tiny, to everything that has grown up to the present day.
[00:07:01] With the new airport expansion. I have now had the opportunity to fly a couple of times through the airport and they have changed dramatically. I imagine, since it was your turn to be at the airport.
[00:07:13] Of course. Everything is brand new. New, very small. And logistically, in the cargo area we had practically no warehousing. It was all small. Airport security was very different from what happened after 2001 with the Twin Towers issue at the airport. Before that it was another, another category to what happened after that. In terms of security, for example, at our airport in Chile it was easy to enter the slab without being a worker. There were not many security barriers, a lot of control, nothing to do with what it is today.
[00:07:52] And do you think it has been for the better or certain things that could have been done better. What has been your perspective since you started the first time you went to the airport? Let’s say the last few weeks or the last time you went? What has this evolution been for you? A little bit. Tell us about it so that people who are not from Chile or do not know it well, can also have some context.
[00:08:18] I have thought about this whole perspective since I started working and I believe that technology has helped everyone a lot in this process, optimizing times and optimizing more the, the, the, the, the, the knowledge and the control of everything that is the subject, the logistics. Because before it was practically by hand, I labeled the boxes by hand. I am referring to everything that was import and export. It was all manual. The air waybills were made, not cut. I am trying to make everyone understand it also with typewriter. Now it’s all digitized. It took us half an hour to make a guide, a guide that has an assigned number, and if you made a mistake in writing that guide it was fatal because you had to change all the export documentation.
[00:09:12] You couldn’t use those what’s-his-name typewriters that you could erase.
[00:09:18] There or from Liquid Paper.
[00:09:20] But you know what happens? The air waybill at that time was a physical air waybill that had about four or five copies, one for the receiver, one for the airline, one for the brake, one for the consignee or packer. Then you are wrong on one. And the field marked six or seven copies. That was fatal. It was 24 hours behind schedule because of cargo, that sort of thing. The truth is that it has helped a lot in that all these logistics are becoming faster and faster, that air transport is no longer perhaps 12 hours, but six. And that. That’s all I’ve seen. Yes. Good. Air freight is fast and fast and it is fast in the sense that the customer always wants it fast. Always. Everything that flies is for yesterday. It is quite a different concept. So that has helped this whole process to be much faster and optimizing times, times and visibility of the cargo that one is transporting. And much more. The quality of how cargo is currently transported and maintained. Before, for example, we used to send fruit to a certain country and the country did not have warehouses to keep certain products at a certain temperature, such as medicines, fruit, certain commodities that need some special requirements such as temperature and maintenance. Exit faster to the airport, which are rather products rather than such occurrence of cargo is. All this process they have different priorities to leave the airport. This did not exist before.
[00:11:07] I imagine that logistics plays a role, an essential role in that. And this process, perhaps to give a little more context of growth at the Santiago airport, happened twice. Not when the first one, the first concession in the mid 90’s and then now in the mid 2015 2013, when it was tendered. How interesting the particularity of air logistics. What is it? What are the biggest challenges you, Pamela, face in the industry today?
[00:11:48] What is it? It is complex. I believe that at the moment everything related to logistics is undergoing a new transition, not so much in the operational area, but also in the commercial area. Because after this issue, the CUIT. Nothing. It has been as stable as it was before. Like a passing flight. The passenger flight. Previously, under no circumstances in life was it cancelled. Now they are all cancelled because many times there are entire crews that are infected. So, what’s the problem? That I believe they have been involved? A lot of prey at this point. It’s the staff, I think, it’s the people who work, because lately there has been a huge flight cancellation. Indeed, sometimes there are weather problems, as in the United States there are quite a few weather problems due to snow, but there are also problems with crews and crews are based on people and when there are no people, things don’t work. And I believe that this has had a great influence at the moment and it is an enormous challenge that is being experienced worldwide at this time.
[00:12:59] I imagine that this is also reflected in the prices and in the problem that we are having with the availability of equipment and high prices and this simply and simply how reliable they used to be as you say, and now something that used to be very reliable, now is not so reliable and that causes me stress in all the supply chains.
[00:13:20] Exactly. Exactly. Prices. Prices are very expensive. It takes a lot of work to get the space. And that space is also subject to whether the plane is coming, whether there are no problems with the crews, it’s all quite uncertain. But that is also the negative side of one part. But the good side is also that we have all learned to make the business more flexible, because before it was necessary to arrive on the third, on the third and there was absolutely no possibility of arriving on another date, because either the business was simply not done or the client was unreliable. The customer, in this case, the seller is currently not now. I think everyone has become a little more aware that many times they are not going to receive things with the immediacy that is necessary.
[00:14:12] It’s been a little bit of education, some, some education on the part of all of us who are involved in logistics, passing a little bit to tu. To your career again. And well, to what you have experienced with Brexit, Switzerland and Latam. What has been one of the most difficult challenges you have had or a problem you have had to solve in your professional career? This one you remember. So, what did you learn from that?
[00:14:41] Well, in this field there are new things to learn every day. Of course, these are problems to solve. But there is something that reminds me a lot and it was actually a life experience. I attended a course in London for a week, although it was a course where we were about 25 people from around the world, so we had different cultures and we were five Latinos. Everyone spoke English, but no one was extremely bilingual. No one spoke Spanish more than we did. Five And the first day was from eight to 18:00 p.m., Monday through Friday. The first day it was 15:00 in the afternoon and nobody understood anything. We looked at each other, we didn’t understand anything, we didn’t understand anything and. And the teachers realized that we had already blacked out and didn’t understand anything. Then they commented to each other attentively with the Latinos because apparently they are not understanding anything. So we realized and we got together the same Monday night after finishing class, we started to study and we studied and studied and studied and studied so as not to look like we did not understand anything and that was not the case, we were tired, we did not understand anything and we studied. And the other day there was an interrogation. One thing, we are already going to catch up with everything we have seen and the information we passed on. And the truth is that we Latinos came out outstanding in having learned better than all the rest of those who were there and that it was clear to me and that is what I can share with you. That by making a little more effort. I’m not talking about sacrifice, I’m talking about an extra effort. Anything is possible and rewarding, really.
[00:16:22] Very good story, very good idea.
[00:16:24] It was Tuesday, Wednesday, Thursday and I no longer knew whether I was speaking or thinking in English. I had no idea. I could watch movies normally, but yes, I was very nervous. I was very worried. But everything turned out perfectly.
[00:16:36] That’s a good, good life lesson, because it’s true what you say. When you put a little extra effort into things, that’s the way they come out the right way.
[00:16:47] That’s right, and that has been a professional life experience. Because there is something that. It is also good to comment on it. One always talks about work life and professional life. True, one always has. But I have a hard time separating those things. It’s hard for me because I have to make my personal life fit with my professional life, because I have only one life and my son knows that his mother works in this. And the people I work with also know that I have two children. So I try to make this easier.
[00:17:19] So I’m not a person who has anything to do.
[00:17:23] The same person I have to do everything. And sometimes I have how this works. 24, seven or sometime at 02:00 I am on the phone working and my family understands that. And I like that. That’s why I always say I am 24 seven, a mom and a worker. No, I do not separate, it is not five o’clock. And I say I have to go. The day is over.
[00:17:46] I should not.
[00:17:47] Do nothing.
[00:17:49] It is not possible. Actually life is much more important than work and life, and we usually want to try to balance it. But at the end of the day we are all human, we all have other responsibilities and the important thing for everyone is to have that balance that you mention. That’s another very good experience. So, tell us a little bit about where did you go back from British? How was your trajectory after you achieved your dream of reaching the airport? Will you be working at the airport? Were you with British afterwards? What else? What happened in your professional career.
[00:18:20] When did British Airways stop flying to Chile? That this was like in 2012? If I am not mistaken I decided and was offered to develop on this side of the desk. As I said with the free forwarders, for me it is also something new, something totally new, because transporting air cargo and being a free forwarder is totally different. I spent three months sitting in the company’s office analyzing. How did you have to make a tariff from China and close a deal? And that can. You can synthesize it and upload it to the system. I was,” he said, “but how do you do business like that? I had a hard time, a hard time understanding it. Three months understanding how to do it. I could hold his hand, I could understand. There I could understand that it was business to be more global than one imagines. It’s not just taking those from here to Chile to the United States or from the United States to China. Not all businesses are globalized. People all work on the same thing. There is the voice of no one in Chile, in Mexico, in the United States, there was a Babel anywhere in the world and I learned that in the forwards. This teamwork, in the airlines as well, but in the Jaguars it is much more, it is bigger and it has to be much more consolidated, because business is done in different cultures, with different languages. Many times then. They left me. It was a three-month period. And can I still adapt to this?
[00:20:04] It is true. First you entered with.
[00:20:08] That. It was for Alpina.
[00:20:10] Alpina?
[00:20:10] Alpina first. How nice. I learned all this and I had the. La. I don’t know if I should say I was lucky or fortunate to be able to adapt, because it is not easy to adapt to a line and to work a long way. So I was able to adapt and reinvent myself in what I had decided to do, which was to try it out, because it seemed to me to be a very interesting business, perhaps with a much wider field than the airline in terms of learning, in terms of professional development. And the truth is that it was very enriching. We were able to do it as Diego’s apartment because it was me and all the people at the airport. We were able to develop and create the Chilean product mentality. That for Pina also existed in Chile in the export area, because both Pina and Tinker are multinational companies, they are huge, they are monstrously large. However, in the export area and specifically in Chile, they were not involved in any business at all. We were then able to make exporting visible in both companies. We were able to communicate to the world that Chile existed, what it was exporting and with the commodities it had. And that I think has been a tremendous achievement. I think the airlines, as I worked in that environment and that’s where I met. We were able to position these companies at the national and business level.
[00:21:59] What a pride!
[00:22:01] Yes, I am happy about that. And I and specialist also in the subject of the because multinational companies a very big focus is to have the commodities of each country. Obviously they have one of the biggest commodities they have is pricing. Which is salmon, fruit and the other is cargo, which is all the mining and wine and all the rest of the products that are exported. But Chile is complex, it is complex to enter Chile, but we did it and that is the truth. It is a tremendous achievement that I feel very proud to have done, especially in these tremendous companies.
[00:22:41] No, this industry is very, very demanding, but at the same time wonderful from your point of view, Pamela. What are you most passionate about?
[00:22:50] It is that what I am passionate about in this area.
[00:22:53] What are you passionate about as a person?
[00:22:57] There are about three points that I am passionate about. First, I feel that all the people who work in this field have a project and I love to support it. I love to support. I love to persuade and help the. A la. To the company that is making the decision to do this project in making the best informed decisions. Because I believe that information is what makes good decisions. I love to help. I don’t know if the word is helping, but I love teaching these companies to be able to develop their business in what I know is transportation and logistics. I am passionate about that. Everything I do here is reflected elsewhere in the world. Because all the effort that one has is reflected in destiny, it is reflected. Someone is always watching you and looking at you. In what sense? That this pencil has to get here, here and here. And for this pencil is involved a lot of countries, a lot of engineers, a lot of people and that fascinates me, the connectivity and being able to know. I am passionate about the pencil business. I am passionate about why the tip of this pencil was created in China and why they bought it. And how many people worked for this? And why round? I love it, I am passionate about it, I am passionate about it, and I can also leave it as in the super nice experience when I developed the salmon issue in Chile. When he says yes, salmon, take the salmon out of the water and 200 women with pliers take the bones out of the salmon so that they can export it later. I found it wonderful. So I can understand when they tell me I urgently need to get five tons of salmon to China. I understand all the work that goes into this procedure. I love that. Then I can understand and want people’s business.
[00:25:05] If you have a little bit more of this part of developing salmon, that I think is not only something to be very proud of, but something incredible that you did, you managed to develop. This is when you were. With whom? With alpine bread?
[00:25:17] Who were you with?
[00:25:18] With which part? Salmon, I imagine, has been exported from Chile for many years. Which part was it that you were able to change and develop or which part? Tell us a little more about this project that sounds very interesting.
[00:25:33] Well, salmon is one of the biggest commodities. A few years ago he had a problem with viruses, because you constantly have to give him antibiotics and new infections develop. Well, a few years ago there was a huge problem, there was no export at all and the salmon business and export began to grow again gradually, which was a product that all the freight for water wanted. I just happened to be on this side of the desk and was told. I know you need to move salmon out to sea. I started looking at reports, looking at where we could get in, what destinations we could have and how we could bid. Because it was through a bidding process. And I went many times to Puerto Montt to talk to the people in charge, many times to Rancagua, because this is part of it. The client is called Los Fiordos and is super agro super. It is in Rancagua and Los Fiordo, it is in Puerto Montt and it is also in Chiloé. I went to many parts to see how it was produced. We did not bid and won at that time in a bidding process and won first. We won all of South America. We sent cargo from Bogota to Peru, of course, quite well. And then we also won a bid to China. We also won another bid to China.
[00:27:06] And what is the market like? It is a program. It is a well, well-structured market, because it takes years for salmon to have a certain caliber and certain details to be sold. So, today they know what they can sell for three more years? So it is well structured. Unless something unexpected happens. But. But the programming is. And that’s how it works. I believe that Agro Super with Agro Super is one of the companies that exports the most raw material food products for. For the human being. Then. I think. It is a business with a lot of potential and I believe that Chilean salmon will continue to grow. In other words, in the past there were seasonal PICs in the air transport sector, from September to December, where everything was flown. In the old days they used to fly a lot of asparagus, then stone fruit and then all the berries, and there were three or four months at full capacity and the rest of the year there was no need to get on the planes. There was nothing, there was nothing, there was nothing. Today it is full all year round. All passenger and cargo flights full of salmon. That is why it is so complex. It was currently the fruit season.
[00:28:39] But salmon is now hindering the competition between salmon and fruit a bit. The fruit may now be stable.
[00:28:46] How nice. Of course, it is the full year. Then you have blocked all the spaces. So every time the fruit becomes the fruit and the seeds in Chile become a tremendous competitor for salmon and the salmon paid for air freight is practically half or much less than half of what the fruit pays.
[00:29:07] How interesting how the markets are changing and depending on how one develops, how is the temporality in the other? Pamela en bloc. What you have achieved. This obviously. One of the important things in your professional career. This one I also realize that now when you moved to De Alpina Spanker, when you moved to fast forward, you are a little bit more in the commercial area as well. Not only before it was a little bit, maybe more focused on the operation. Now in the commercial area you like to sell, you like the commercial part of the whole, the whole industry as well? Or how? How is your mix between operating and selling?
[00:29:48] I think I am passionate about it. Commercial area. But it can’t be done. I can’t do it if it is not with operative because. Because I know him and. To. So that I can persuade you. I have to be convinced. I think that’s the main thing. And to be convinced of the procedure, I from A to Z, because I developed in the commercial area, because I have a rather operational head, so to speak. I hope you understand what I am saying, because the structures of these large companies where I worked were the other way around. They are very large, commercial structures, but they do not have the operational expertise of the airline. So that helped my expertise in air transport to increase the sales that exist in the company in this area, which is air transport, air transportation. And we got a lot out of that because I learned a lot about the client’s needs.
[00:31:04] Which is not something that everyone should do. I think it’s a life lesson for any company that’s listening, for anyone who’s there. I think a good salesman. While you have an operational mindset and know the operation, I believe you can become a much better salesperson. I think that is something that is there, that is clear and is changing. And well, you were also one of the first to see it, at least on the Chilean side and in the air. How do you see José Miguel?
[00:31:35] Super interesting Pamela, your experience and you and your look. Maybe if you can share with us some life lesson, either professional or personal, that could be enriching for us. For the people who listen to us.
[00:31:50] Y. An important day choice. In other words, more than a choice, anything is possible. I think we started this conversation talking about that, that with effort everything is possible. The choice. One is opening the paths. One. One. One is lucky to choose and and the choice of days I have always chosen and I love it. Despite all the inconveniences, the pressures that this business has, which is tremendously demanding, is to be there and solve it and that helps to take the next step. I tell them that you have to be tremendously committed to everything. I wouldn’t know how to give a specific life lesson, but I believe that every step you take is tremendously important. I think path A is much more interesting than the goal. And here goes.
[00:32:46] That one I think is a great pamela.
[00:32:49] Me. Me. The truth is that this is why I don’t say that it is strong, but I am not in favor of the sacrifice that people make. No, I believe that a well made and informed decision makes tremendous changes in absolutely every area of life, both in business and in personal life, which for me is part of everyday life. I find it hard to separate my personal and work life.
[00:33:14] Excellent, yes, excellent reflection. I even think that at the end of the day, once you make the decision you have to commit to the decision so that you can then feel something from it and feel relevant as well. It is very good. Very good. Debby Jenks. Tell us a little more. You already told us a little about the British Airways part. Then you went to Alpina. Must Tinker. You fell a little more on the commercial side. You developed the salmon thing. What else did you learn during your time there? By Tibby Singer? The two incredible and highly successful companies.
[00:33:54] Eh? Well, he says both companies are tremendously structured companies. These are companies that have internal regulations, which are gigantic, that must be respected. I learned that there I also learned that each department has its area and. And these areas must all be interrelated to each other in order for the overall company to do well. Because many times the operational area does not understand the commercial area. This happens in many companies and they begin to see how all this can fit in with Human Resources and with the finance area, because business finance is done in one way, the operational area does something else, but I give all the information. So that’s it, working as a team. I learned about teamwork in these large companies. The truth is that it beats anything. It is great to have the shirt on your back for the company you work for. I learned a lot from Tinker e a lot. Operationally I think they or. Operationally from my business. I think they learned more from me than I learned from them. But I understood a lot about teamwork.
[00:35:21] How nice, how nice. Well, we got to kind of the next step in your. In your career, which is. You become an entrepreneur at some point. And you know that if I have done it for many years, why not do it myself? This one is no longer a little bit this one. And to the people who are listening to us. What went through your mind at that moment? Did you already have the successful one? Were you a successful alpine? Were you a successful spanker? Did you help them develop the salmon part? I mean, I imagine you’re at a pretty big, high, successful point in your career. You didn’t have the best. It’s a little harder to make decisions at that point and say well, I’m going to make it entrepreneurial, I’m going to do something myself. Tell us how? How did it work? How did you do with that part?
[00:36:07] Well, that has been one of the most difficult decisions I have had to make at some point in my life, because it is not easy to say I am now going alone. No, it was not easy for me. However, I have. Me. I planned myself in such a way that I could leave Tinker quietly, talk to them. And I made the decision to become an entrepreneur, basically because I wanted to make motherhood more compatible. I wanted to and that’s the thing, I know. I wanted to be with my children more, but I also wanted to work. And I also understand that not all companies have that mentality. Therefore, before the pandemic, I had to leave the system due to an optional issue and I said I’m going to gamble, I’m going to gamble, I’m going to gamble, I’m going to gamble, I’m going to gamble. I talked to my clients, with whom I have worked all my life, and I told them about this project I had and they said Well, if you go, I’ll support you. And customers. I have about four dry freight customers, who have actually followed me all these years of allowable freight and a couple of dry freight. And the truth is that they have been super unconditional with me, but unconditional because they know how I treat them as I treat their boarding, as I treat everyone on an adventure every day. Every shipment is an adventure. Everything can be a closed business. It doesn’t say it’s all closed, but every boarding is really an adventure.
[00:37:41] So, I believe that the trust that people and companies have had in the work that I have given them for so many years, have made it possible for me to say that today I am an entrepreneurial person. Now I have other projects, obviously I’m trying to close it now, but always with the idea of being able to increase this a little bit and not be as citric as the fruit and maintain myself during the year. With a much more even or stable commodity during the year. But. But there is a decision. One of the most difficult decisions I have ever had to make. But I have no regrets whatsoever. I think it has been a tremendous disappointment. Besides, good things must be good things. And what am I going to tell you? That of that and of all people. But the good thing is that you work and we all work for the same thing, for the same thing, but working with the people you love and making work an interesting part of life is priceless, being able to choose who you want to work with, who you want to have as a client, how to develop something that even though we all work for the same thing, I insist, but having that little bit more than that, which is with love, I think it makes the difference and I love that and I work with people who have exactly the same principles as mine.
[00:39:16] Super interesting. Another life lesson from the pamela she gives us.
[00:39:22] Yes, hopefully. Hopefully. That I have defended the messages that I believe the job is for me. The job is. Pleasure is not an obligation.
[00:39:37] Of course, it is part of it. Part of your life. Part of.
[00:39:40] Puerto Rico. I like to work. Yes.
[00:39:45] I believe that. I believe it is also in the DNA. To be an entrepreneur is to be good, to be passionate about the activity one develops. So it is not a job for you, but part of your life and you dedicate all the necessary time to it and are willing to give that extra effort we were talking about so that things go well. Super interesting. If Pamela had to go back in time and give a piece of advice to the Pamela of 20 years ago. What would you tell him?
[00:40:21] Eh? A word of advice. I’m going to change the question a little bit rather than give you advice and I’m going to change the question. I would say thank you, because in reality that woman of 20 years old is that today the woman who is 44 years old is a tremendous woman, tremendously happy and very happy. That. It is thanks to her that we are where we are and that I believe it has been tremendously. I don’t know if I would say the word smart, but she was wise to make the decisions she made at that time, so I would have to congratulate her, rather than give her advice, to trust her, but totally trust her. To continue to trust her.
[00:41:04] Very good. This is important. Confidence?
[00:41:08] Yes.
[00:41:10] And I think it is the reflection. Not just the one where you become entrepreneurial and the one where customers will trust you, but, well, I think you close with a flourish. It is a reflection of decisions well made. A life well lived and simply and simply without. Without any. Without many things you could have changed. Then. Thank you very much for sharing this. I think. I think it has been a pleasure talking to you. Glad you are doing well. You know you have the full support of Supply Chain Now en español and all those who are listening. People who would like to know a little more about you or actually contact you where? How can they do it?
[00:41:55] Basically, and honestly, through my phone, which I don’t know if you guys can share. You don’t.
[00:42:00] We put it. If you want to put it.
[00:42:02] In.
[00:42:02] The notes of the conversation. And well, I was told LinkedIn could also be a good way to contact you. Right?
[00:42:09] Exactly.
[00:42:12] Well thank you all very much José Miguel as always a pleasure to talk to you and well Pamela again thank you very much. This has been an extremely interesting talk to all who listen to us again. My name is Enrique Alvarez for your Spanish language movie and if you like to listen to interesting conversations like the one we had today with Pamela, please feel free to go to our website and look for us wherever you have your podcasts, subscribe to the podcast and like and share us with your friends again. Thank you very much José Miguel Pamela, my pleasure. Thank you very much. Have a great week. See you later.
[00:42:52] Thank you. Thank you.
