Returns are no longer just a headache, they’re a strategic opportunity. As the circular economy gains momentum, reverse logistics is quickly becoming one of the most important levers in modern supply chains.
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The Now Generation: Perspectives on AI, Energy, and Ethical Supply Chains
As supply chains expand across global networks, the next generation of leaders is being trained to think beyond trucks and warehouses, toward the broader constraints shaping business today. Dr. Morgan Swink, West Chair, Professor of SCM and Executive Director of the Center for Supply Chain Innovation at Texas Christian University’s Neeley School of Business, joins Supply Chain Now alongside three standout seniors, Ava Scotchie, Joshua Ahn, and Cort Comer, to share what they’re seeing in real time as they prepare to enter the industry.
Ask Me Anything on Reverse Logistics & Returns
In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management.
Shipping and Logistics: Things You Know, and Some You Don’t
Never has such a bright spotlight been shone on the supply chain as a vital strategic component of business success. The industry is undergoing significant…
Supply Chain Now Classic: The Business Case for Prioritizing Reverse Logistics featuring Tony Sciarrotta
Early in 2023, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
Managing Returns for a Billion Dollar Logo featuring Julie Ryan with HP
Companies working to achieve net zero carbon emissions across the entire value chain must take urgent and decisive action. Any product innovation has to take into consideration…
The Business Case for Prioritizing Reverse Logistics featuring Tony Sciarrotta
Earlier this year, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
Obsessing Over the Frontline Customer Experience featuring Michael Prince from Walmart
Creating a world class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind. Michael Prince is the Vice President of…
Why Retailers Must Optimize Their Digital Channels (And How to Do It) with DHL’s Nabil Malouli
eCommerce is having a moment, but can retailers meet that moment with the right strategies and tools? In this episode, Scott and Greg chat with DHL SVP of Global eCommerce Nabil Malouli on the evolution of digital channels over the last five years, why social commerce is the new frontier, how reverse logistics can make or break profitability…
This Week in Business History for July 19th: Remembering John Wanamaker, Merchant Prince of Philadelphia
In this episode of This Week in Business History, Kelly Barner tells the life’s story of John Wanamaker, the so-called Merchant Prince of Philadelphia. He has an unusually long list of firsts to his name, and they are not all in business. He established the first department store in Philadelphia, coined the term ‘department store,’ was the first retail store…
Moving Forward With Returns: Freight & Reverse Logistics Forecasts With John Haber
If you want to talk freight, interview John Haber. So we did (again)! Reporting live from the 18th annual Reverse Logistics Association conference and expo, Scott sat down with Haber to get his POV on current trends impacting logistics, projected growth for returns, rising customer expectations and more. Tune in for his expert take and get his big, bold prediction for…
Customer Experience You Can Measure: Sizing Up the World of Returns With MySize’s Tal Weber
Whether you’re getting ready to paint a room in your home or order a new suit, measurements are usually a huge pain. And getting them wrong leads to disappointment, delays … and the dreaded return. Plus, the problem isn’t just for consumers–imagine the hassle and expense of incorrect pallet sizes making an international journey. But before you pinch your…