In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management.
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Shipping and Logistics: Things You Know, and Some You Don’t
Never has such a bright spotlight been shone on the supply chain as a vital strategic component of business success. The industry is undergoing significant…
Supply Chain Now Classic: The Business Case for Prioritizing Reverse Logistics featuring Tony Sciarrotta
Early in 2023, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
Managing Returns for a Billion Dollar Logo featuring Julie Ryan with HP
Companies working to achieve net zero carbon emissions across the entire value chain must take urgent and decisive action. Any product innovation has to take into consideration…
The Business Case for Prioritizing Reverse Logistics featuring Tony Sciarrotta
Earlier this year, the Reverse Logistics Association held their 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet…
Obsessing Over the Frontline Customer Experience featuring Michael Prince from Walmart
Creating a world class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind. Michael Prince is the Vice President of…
Why Retailers Must Optimize Their Digital Channels (And How to Do It) with DHL’s Nabil Malouli
eCommerce is having a moment, but can retailers meet that moment with the right strategies and tools? In this episode, Scott and Greg chat with DHL SVP of Global eCommerce Nabil Malouli on the evolution of digital channels over the last five years, why social commerce is the new frontier, how reverse logistics can make or break profitability…
This Week in Business History for July 19th: Remembering John Wanamaker, Merchant Prince of Philadelphia
In this episode of This Week in Business History, Kelly Barner tells the life’s story of John Wanamaker, the so-called Merchant Prince of Philadelphia. He has an unusually long list of firsts to his name, and they are not all in business. He established the first department store in Philadelphia, coined the term ‘department store,’ was the first retail store…
Moving Forward With Returns: Freight & Reverse Logistics Forecasts With John Haber
If you want to talk freight, interview John Haber. So we did (again)! Reporting live from the 18th annual Reverse Logistics Association conference and expo, Scott sat down with Haber to get his POV on current trends impacting logistics, projected growth for returns, rising customer expectations and more. Tune in for his expert take and get his big, bold prediction for…
Customer Experience You Can Measure: Sizing Up the World of Returns With MySize’s Tal Weber
Whether you’re getting ready to paint a room in your home or order a new suit, measurements are usually a huge pain. And getting them wrong leads to disappointment, delays … and the dreaded return. Plus, the problem isn’t just for consumers–imagine the hassle and expense of incorrect pallet sizes making an international journey. But before you pinch your…
Take-Aways from the 2022 NRF ‘Big Show’ with Tony Sciarrotta
Large conferences may feel like a thing of the past, but some of the most popular events are actually starting to make a comeback. And while the attendance numbers aren’t at the same level as they were before the pandemic, so many new innovations have been put into use over the last 2 years that there is more to absorb than ever…
3 Trends Shaping the New Liquidation Landscape with B-Stock Solutions CEO Howard Rosenberg
Hailing from an entrepreneurial family, Howard Rosenberg was no stranger to the power of taking charge to solve a problem. And selling to liquidators was a problem desperately in need of solving prior to the arrival of the online marketplace. Join co-hosts Scott and Tony Sciarrotta as they chat with Howard about his lessons learned at eBay, the rise of his company…