Whether you’re getting ready to paint a room in your home or order a new suit, measurements are usually a huge pain. And getting them wrong leads to disappointment, delays … and the dreaded return. Plus, the problem isn’t just for consumers–imagine the hassle and expense of incorrect pallet sizes making an international journey. But before you pinch your fingers on the tape measure in despair yet again, check out the MySize way of doing measurements. We were so intrigued by this mobile device-based approach to measuring that Scott and special guest co-host Cathy Roberson sat down with MySize’s Head of Partnerships Tal Weber to learn more about the company, how they’re changing the customer experience–and where Tal sees the world of returns going in the future.

Intro/Outro (00:03):

Welcome to supply chain. Now the voice of global supply chain supply chain now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues. The challenges and entities Stay tuned to hear from those making global business happen right here on supply chain now.

Scott Luton (00:32):

Hey, good morning, everybody. Scott Luton with supply chain now welcome to today’s show today. We’re continuing our coverage here at the 18th annual reverse logistics association, conference and expo. And I’m here with my dear friend special co-host repeat guest extraordinaire, Cathy Morrow Roberson who leads research for the reverse logistics association, Cathy, how you doing?

Cathy Roberson (00:53):

Doing pretty good. How are you doing? I’m

Scott Luton (00:55):

Doing wonderful monks friends. And we’re about to meet a new friend.

Cathy Roberson (00:58):

I know, I know this is so exciting.

Scott Luton (01:00):

It is cool. Uh, we’re here in Vegas, which is the center of the returns management and reverse logistics universe at least this week. Yep. And it’s first time we’ve been back here with RLA in about two years. Really? It’s where all the movers and shakers and the returns world are this week, right?

Cathy Roberson (01:15):

It certainly is. Well, see, this is my first RLA conference, so I am I’m ex I’m very excited.

Scott Luton (01:22):

Don’t they know they can’t have a conference without Kathy.

Cathy Roberson (01:26):

You would think you would think.

Scott Luton (01:28):

Well, great to have you here. Great to have you back enjoyed our lives for a couple months ago, but let’s talk to our new friend here. Wanna welcome in our featured guest Tal Weber, head of partnerships and business development with my size Tal, how you doing very,

Tal Weber (01:42):

What? Very excited to be here? Well, for me, Cathy, it’s also the first I LA

Cathy Roberson (01:47):

Yeah,

Tal Weber (01:48):

It’s great to be in Vegas. It’s always great to come to the us and, uh, great to meet new friends.

Cathy Roberson (01:52):

This is your first time in Vegas. No,

Tal Weber (01:54):

No. I’ve been here to many conferences in the past for different industries from cyber security to communication, to retail, adding up in logistics from logistics right now. And, uh, our LA seems like a very exciting and up to date, uh, situation today.

Cathy Roberson (02:09):

Good, good. Well, we’re certainly glad to have

Scott Luton (02:11):

You very glad. And the Mirage is an incredible venue. Right?

Tal Weber (02:16):

Amazing,

Scott Luton (02:17):

Amazing. Okay. So I want to dive into, before we get into the heavy lifting with our friend TA, I wanna get to know you’ll better, right? And so we’ve got some three quick hitter questions we’re gonna start with with Tao. First question is where did you grow up?

Tal Weber (02:31):

So I grew up in Israel. I’m originally based out of Israel, out of Tel Aviv beach, front location, uh, just a nice place, uh, somewhere in the middle east. Okay. Grew up there, but, uh, actually my, uh, education I’ve done in the states, I went to NYU T and NYU for, uh, financial industry done, uh, economics and finance worked in wall street.

Scott Luton (02:55):

Did you? Wow.

Tal Weber (02:55):

Had, uh, the great opportunity to work in twin towers before September 11. Wow. Oh my gosh. And uh, after September 11, moved out of the states after seven years, uh, moved into other industries, other, uh, positions in more, uh, startup companies.

Scott Luton (03:11):

I’ve never, I’m not sure if I’ve rubbed elbows with someone, a wall street wall street, or before that’s highfalutin stuff there, tower

Scott Luton (03:18):

YESS. So it’s,

Scott Luton (03:21):

So what’s more exciting. It’s a plot chain, reverse logistics, my size, which we’re gonna talk about in second or wall street,

Tal Weber (03:27):

Wall street is a lot of show. There’s a lot of behind your, behind the screens. You’re behind computers. You don’t talk to people, you don’t talk to you talk to Excel sheets. I’m more into talking to people, hands on situations, developing, creating, dreaming, achieving. So it’s more for me the place to be and finding the solutions, creating the solutions for this. And when you have this retail logistics, it’s really, as you say, customer centric or the retailers, let’s try to find a way to make everybody happy.

Scott Luton (03:56):

So, and we’re gonna talk a lot more about that with Al and just, he is constantly eating, sleeping, breathing, personalization. And we’ll talk about my size in just a second. Okay. Favorite sports team of all time?

Tal Weber (04:09):

Well, I grew up in Israel, so, uh, basketball, uh, but uh, always looking into the NBA. Yes. Well, I MIS achieved the, the, my mother refused to send me to college in the us when I was a child and, uh, be a good professional basketball player, but still there is a group called macab Tel Aviv famous in Israel, playing in Europe.

Scott Luton (04:29):

That’s so that’s your team?

Tal Weber (04:30):

Yes. I never understood football, American football. So it’s

Scott Luton (04:35):

How,

Scott Luton (04:35):

How tall are you by the way? Tall

Tal Weber (04:36):

6, 6, 6, 6.

Scott Luton (04:38):

Yeah.

Tal Weber (04:38):

It used to be six. Seven. Yes.

Scott Luton (04:42):

So I bet you were always the kids first pick as they were choosing their basketball teams. Yeah.

Tal Weber (04:47):

Something like this. Yes. It’s

Cathy Roberson (04:49):

Always, oh gosh. I played basketball back in the day. Really? Yeah. High school. Yeah.

Scott Luton (04:53):

What, what

Cathy Roberson (04:54):

Position center really?

Scott Luton (04:56):

You see?

Tal Weber (04:56):

Well, basketball players end up in logistics.

Scott Luton (04:59):

How

Cathy Roberson (04:59):

About that? Yeah.

Scott Luton (05:01):

So rebounding blocking shots.

Cathy Roberson (05:03):

No, I was really bad at it. She’s

Tal Weber (05:06):

Just conducting the, the situation. That’s it managing? Managing the situation?

Cathy Roberson (05:10):

No, I was always told, just get the ball and give it to someone else.

Scott Luton (05:14):

I

Scott Luton (05:14):

Learned something new about Kathy today. I tell you when to go, uh, hoop it up later on today. There

Cathy Roberson (05:18):

You go. That sounds fun. All right.

Scott Luton (05:20):

So one final question for you too out, before get down to business, and Cathy’s gonna take the time in second favorite movie or book.

Tal Weber (05:27):

So I thought about it. I was trying to explain to Katie that I’m trying to really understand what is my favorite movie. And I try to remember, and I would surprise you. My favorite movie of all times, was it by Steven Spielberg.

Cathy Roberson (05:38):

I love that movie.

Tal Weber (05:39):

I would say that this was the first choice for, for someone that comes from a distance place to understand that you can actually communicate with anybody you want be creative, find a way to be loyal, friendly, and committed to anything and just do whatever is needed for success. And each was driving me all the way up till today.

Scott Luton (06:00):

I love that. You know, TA surprised me. He’s got et socks on. I don’t know if the camera can pick that up. We’ll have to be the shot of that.

Cathy Roberson (06:08):

Okay. Let me say it. I

Cathy Roberson (06:09):

See.

Cathy Roberson (06:11):

I love ’em love them. Those are great.

Scott Luton (06:16):

I love it. Right. So it’s the simple things in life. I’ll tell you. It’s a simple things in life. Okay. So Kathy, where are we going next with tell?

Cathy Roberson (06:22):

Okay, so I’m looking at the list of questions. Scott gave me here. So what was a key Eureka moment last year?

Tal Weber (06:33):

So we were all surprised by this Corona. We never addicted to have this Corona in life. I think that, uh, last time I was in the us, uh, before Corona was February 20, 20, people were start, start wiping their tables and, uh, washing hands and walking with all these gloves. And 2021, we really understood that Corona is here and Corona is staying. And we see that we are, we are living, uh, yes, there’s a lot of casualties. There’s a lot of people there dying around us, but still the world is going forward. Yeah, for us, it was something to actually to develop something new, to develop the way of people working and how to continue living and especially understanding that online and returns and logistics is a key chain possibilities in our life. I would say that the end of 2021, and we’ll go back to my size after we actually raised 12 million, uh, from wall street investors. Congratulations because people trusted my size looking to the future and understanding that we are here to stay. We’re here to do things for everybody. And the idea is that trusting relationship between retailers buying and returns is in the one place. So theca was like, you know, life is here. Life is still going. Yeah. Yeah. We will be strong. We will pass. It. We’ll stay safe as much as possible, but life goes on, right.

Scott Luton (07:57):

Life does go on. And you know what found I found out just how joined us here. Amanda is a, my size customer really. And she was raving about my size and I was completely oblivious. So we’re gonna have to, uh, learn a lot more look

Cathy Roberson (08:10):

At that. Okay. Well then tell us a little bit more about my size.

Tal Weber (08:14):

So my size is, uh, a public company it’s traded both on the NASDAQ and on the Tel stock exchange. We, the headquarters is based in Israel. We are about 50 people today with most of the people are on the global countries with offices in the north American countries in, uh, Europe and the forest. We are separated by three different divisions mainly. And the idea is, first of all, is the apparel. Yeah, the logistics and the D why? Okay. The thing is to understand is that we developed an algorithm that actually take measurements, accurate measurement using a mobile phone. It can be a regular use utilized mobile phone, like any Android or iOS, mobile phone, or any kind of a rag device using by the logistic companies and actually use its sensors to measure accurately and deliver the measurements into any kind of management system, any kind of warehouse management or delivery, or any kind of dashboard in a way that everybody sent information from different places into one and understanding how to optimize the process.

Cathy Roberson (09:18):

And that in itself helps reduce returns from the get go.

Tal Weber (09:21):

Correct. The idea is that this kind of an idea that you can actually buy 10 shirts and return nine of them is not about how to hurt the retailer, but it’s actually how to actually make the, the, your profile more accurate. So the idea is in a period that you can actually take the phone and use four different or five different measurements to actually measure your lengths of the arms and your hips and your chest and your legs and everything enable for you not to hurt your privacy and understand that you don’t have to use the camera when you want to buy lingerie or swim suit or kids wear and actually find the right profile for you and customize it into any kind of size chart. Yeah. Yeah. The idea is also about measurement for logistics. Not everything is a one size package. Not every warehouse have a big scanning machine.

Scott Luton (10:11):

It’d be a lot easier if it was yeah.

Cathy Roberson (10:13):

Yes.

Tal Weber (10:13):

For pallets, for bags, for any kind of, for the customer at home, for the driver, for optimizing the, the weight to optimize the delivery, to how to build the best container, how to actually make everything in a more optimized way. So we are actually coming to say, let’s optimize and let’s measure in matter of seconds, a very accurate way to get DM weights, to get dual, to get everything starting from the customer, through the professional employees, all the way to the warehouse and deliveries. And of course for the DIY as well.

Scott Luton (10:46):

How about the DIY? Do it yourself that

Tal Weber (10:48):

Do it yourself. Yeah. Just how about that, that you are sitting at home. There is a Corona and you want to paint a wall. How many pulse of paint do you need to measure a wall, measure your wall and understand it, measure a wall and understand which fair part of furniture from the catalog of Ike is fitting to this wall. So you can do everything by actually starting from a measurement by the mobile phone, and then connecting to any kind of a catalog outside of any kind of company. I mean, interesting.

Cathy Roberson (11:18):

That is

Scott Luton (11:19):

So cool. It is cool. I love your point about it will help drive less returns, right?

Cathy Roberson (11:24):

Exactly. You wanna prevent, I mean, really you wanna try to prevent returns from ever happening, right. That’s kind of part

Scott Luton (11:33):

And the bandaid. I wanna go to root calls. Yeah.

Cathy Roberson (11:35):

Figure out what the problem is. And that is one of the

Tal Weber (11:37):

Biggest, so when you are managing the return already, the customer not always returning the package as it was originally. Yep. And when you want to save on the returns on save on the logistics, it’s not always, what is the weight of the package, but what is the size of the package, right? Yes. Because do you need a big box to measure in the truck or you need a small box for something that weighed long. So when a retailer is getting, getting the return, he’s suffering a lot of expenses. He wants to less about it. He wants to prefer the sustainability. He wants to be more green. He needs to measure and get the dimension in the right place. You able to do it better?

Cathy Roberson (12:14):

Oh my gosh. Yeah, because those, the di sizes di weights, di sizes. I mean the UPSs, the FedExes, they charge based on the size of the boxes and the weight. So,

Tal Weber (12:24):

Correct. It’s not all, it’s not anymore. Only the distance and the weight, but also the size of the package. Yeah.

Scott Luton (12:30):

Yeah. Okay. So let’s talk about, so now we have a good on understanding what ma size does and a raving fan over there. Amanda Luton, what do you do with ma massage? What’s your

Cathy Roberson (12:39):

She’s like, I don’t hear you.

Tal Weber (12:41):

So I, I always believe that, uh, the biggest gross engine of our companies are partners and it can be, uh, three PL companies. It can be system integrations, it can be WMS systems delivery terms. I am actually developing the partnerships globally. I’m working, uh, global, uh, countries, uh, working with different companies of research, integration, consulting, working with the, with the WMS companies that actually offer their customers to use their measurement systems and actually developing the idea inside. Okay. So for me, business development is the right way to do

Scott Luton (13:17):

Okay. I love how you started with that, where company’s growth starts with its partners. Seems like you’re very real passionate. Yeah.

Tal Weber (13:26):

Yeah. As you, as before about working world logistics, the working with the people creating together is for me the biggest part. Mm.

Scott Luton (13:34):

I love that. I love that. Um, you know, I heard said the other day, Monica tri with N four was on the livestream with us. And she said that, uh, and I’m, I’m gonna loosely quote, her people have been the salvation of global supply chain throughout the pandemic, not technology. And that’s such a wonderful point. Cause that’s my favorite part. People you across global supply chains, working together to get the customer exactly what they want when they want it. And at the price at the price that they’re, uh, wanting to pay for. Um, okay. So Cathy, before we’re gonna change gears with, uh, TA in a second, but how cool is this my size story? And, and I appreciate you, you know, as we got together appreci show, we’re like, we gotta, we gotta get towel on and talk about, oh

Cathy Roberson (14:16):

My gosh, cuz when I heard that my size was coming, yeah, here I am doing a quick search on the company is fascinating. What you’re doing is fascinating and it’s one of these, well, duh, why hasn’t anyone done this sooner? I mean, it, it makes sense. Whereas there’s so many other companies you’re scratching, head going, what, but it really is. It’s needed. It’s a cool

Scott Luton (14:40):

Story.

Cathy Roberson (14:41):

It, it really is a very cool story

Scott Luton (14:42):

And congrats owned a successful raise last year. That’s

Cathy Roberson (14:45):

Wonderful. Definitely.

Scott Luton (14:46):

Okay. So I wanna broaden out our conversation, right? Yes. This is the center of the universe when it comes to returns and reverse logistics. I love your con. I love, I think our listeners and consumers in general have gotta know, we’ve gotta get these returns down. We gotta, yeah, we, um, it’s awesome that all these retailers,

Cathy Roberson (15:06):

It’s sorry that microphone just yeah. And I have little, little ears, so I’m sorry. No,

Scott Luton (15:12):

All good. All good. Hollywood’s not gonna call us because our mics working.

Cathy Roberson (15:18):

I think so. Is that good? I think so. All right.

Scott Luton (15:20):

So to our listeners, we’re just making sure this is the first interview. All good. This first interview, I think nine or 10, 10, uh, shows we have here in Vegas, which again, the center of returns and reverse logistics. But I wanna broaden down the conversation cuz there’s a ton of things going on global business, global supply chain. What’s, what’s an item or two that’s really on your radar right now. When, when we talk more about global business.

Tal Weber (15:44):

So there is two main things that are happening now, 2022, and looking into the future, one is customer centric. How do you involve the customer in all the process? It’s not just coming and taking a package. It’s how to actually involve the customer from listening to the customer, from sending an instant up to the customer at home and say, just measure your package one time, you don’t have to download anything, just measure easy,

Scott Luton (16:08):

Simple, easy,

Tal Weber (16:08):

Make it easy, five seconds. You just send the measurement and then we will send to pick it up. Any kind of price proposal, if needed to do any kind of information of how to actually make the return, to be an exchange and not to be just a loss for the retailers itself. And the idea is how to actually develop an Omni channel because the idea is when you come and you create your own profile and when you return, you can actually return exchange for something else. So the idea is to develop the omnichannel. There is not, there is a lot of solutions, but there is nothing that is doing measurement. Yeah. There is nothing that takes like online and in store in the same position, it doesn’t have to be only like a PO a package in logistic. It can be that you want to return a shirt. You will come to a shop, you will actually scan your, your, uh, profile. And then you will get a recommendation based on your history of what you want to do. Based on this, you don’t want to spend a lot of time in the shop today. So the system will already give you all the opportunities based on your profile, on what you’re doing

Scott Luton (17:07):

And what we want to do, what the options and the channels that we

Tal Weber (17:10):

We want. And how do you want spend it? I, I think, and then the, it doesn’t have to be that you return everything, but you have to, you can actually come to a shop and return something and take something, exchange or measure it and then deliver it in a different place. Because if they have like the lockers that you can deliver in a different way, how do I know how your package can fit into which, or one of the lockers? How do I actually optimize? Because you as the customer, you want to receive a better service, right? So you also need to help us when you return the package and able to get the better service. Okay. So one of the things is the customer centric solution. The second part is developing the omnichannel solution or, or more parts of logistics.

Scott Luton (17:52):

All right. So clearly Omni omnichannels on his mind. Right? Camping. What else did you hear there?

Cathy Roberson (17:57):

Well, I mean, omnichannel, that’s huge. And I think with the pandemic, it just kick started something that was slowly happening. It really wasn’t going very quickly. And then all of a sudden, whoops, we need to, uh, invest heavily in the whole omnichannel strategies. Right. And I’m seeing a lot of cool stuff out there agreed in that a lot of investments,

Tal Weber (18:22):

As Scott always said before personalization

Cathy Roberson (18:25):

Person. Yeah, it is. It is. How

Tal Weber (18:26):

Do you actually personalize this delivery? How your personalized, the return, right? Exactly. It’s all synergy. One another

Cathy Roberson (18:33):

Personalization options. I know that’s something I’ve been beating a drum over is custom consumers want options from, you know yep. All kind of options.

Scott Luton (18:44):

You know, like you just said, they don’t just what consumers don’t just want to know. Just don’t want options and how to purchase. They want options on how to return. Right? So let’s also, I, I wanted you to break out your crystal ball here today. We’re gonna talk about a big, bold prediction towel that you might have for 20, 22. What, what, what can our listeners expect, uh, for the rest of the year? What’s one thing, uh,

Tal Weber (19:11):

I maybe doesn’t sound so optimistic, but Corona is staying here. Ah, Medicine is growing. Biotech is growing. We are going to stay safe. We’re going to be protected.

Scott Luton (19:27):

Learn to live with it.

Tal Weber (19:27):

Yes. Learn to live with this. And again, developer it, I am predicting that all this energy we said before personalization and Omni channel is going to grow. We’re going to go back to sports. We’re gonna go back to the theaters. We’re gonna go back to see the movies. We’re gonna go back, spending time together. We’re gonna be protected in a way, but also, you know, traveling, I’m traveling worldwide and I see that I’m healthy. I’m good. Yep. I’m acting according to the rules, right? And according to this, you can go and buy and you can return. You can do things for your own. You can do things for the retailer. You can do things for the world. You can optimize deliveries, you can optimize the, the transportation. You can be more on sustainability. You can be or green. The idea for us is for customers to be more involved in the process and for the retailer and to logistic companies to be more open to customer needs.

Scott Luton (20:21):

Customer-centric yeah. Customer-centric name of the game. 2022, for sure. Um, alright, so I wanna talk Kathy, about our, wait a minute.

Cathy Roberson (20:31):

My crystal love. Oh,

Scott Luton (20:32):

Oh, please go right ahead. Yeah.

Cathy Roberson (20:35):

So returns, returns. It really is gonna be, this is the year of the returns,

Scott Luton (20:40):

The year of the returns year. Felicia PRS, bah. How about that? A year of the returns. Felicia’s us here, uh, in Vegas center of the universe. That’s right. So you have the returns. What? Um,

Cathy Roberson (20:52):

Well, yeah, I mean, look around here. We’ve got a record crowd. Yep.

Scott Luton (20:56):

Okay. Over 600 people. I think

Cathy Roberson (20:57):

Show, I know our membership is the highest it’s been. So a lot of interest and reverse logistics return are climbing higher and higher investment investment investment. Yeah. So really the focus for a lot of retailers, a lot of manufacturers, a lot of businesses is gonna be on returns, right? How are we going to reduce those costs? And you know, and

Scott Luton (21:24):

We gotta solve the problem. Right. A,

Cathy Roberson (21:26):

A huge problem. And it’s always been swept underneath that carpet. Right. That is right. The redheaded stepchild

Scott Luton (21:32):

That, and as Tony likes to say the dark side, the dark side right. Of global supply chain.

Cathy Roberson (21:36):

Exactly.

Scott Luton (21:37):

All right. So thank you. I’m I am so glad you had a chance. That’s good stuff with town. No, for sure. For sure. I mean, Cathy’s a repeat guest for big reasons here. I love it. And by the way, if you’re not following Cathy on Twitter, across social, but certainly on Twitter, you’re missed out. Uh, I love your analyst calls. That’s the best information. It’s like the, the solid goal of supply chain. Uh, what is your, by the way, what’s your Twitter

Cathy Roberson (22:01):

Handle cm. Roberton zero six

Scott Luton (22:05):

Cm. And we’re gonna have that on the show notes. So it was one click away. Right? Little, uh, sidebar there. Let’s get back to towel. So TA let’s make sure I, well, you know what, we’re gonna give folks chance to connect with you, but, but I got one line, one final billion dollar question for you. When is et the sequel coming out, any, any big, bold guesses there, right.

Tal Weber (22:27):

I think only Cathy research can answer this.

Cathy Roberson (22:31):

I’ll get back back to Y

Tal Weber (22:33):

Awesome. We’re looking for ATM back to the future. Number six, seven. Awesome.

Scott Luton (22:37):

Yeah.

Scott Luton (22:39):

All right. So how can folks connect with you and my size talk?

Tal Weber (22:44):

So best ideas to go to our, uh, website, which is my size com my size id.com. Uh, you can, uh, look up any kind of URL, my size box size, all on the Google, everything. We have a lot of movies on YouTube. You can see movies about box size. You can see movies about my size. You can see anything that all information needed. And of course, uh, tile Webber, T L w E B E R. You can look me up in, uh, LinkedIn, always happy to make new connections. And I’m sure that in any place we can actually make something happening for any entity and for anybody on this te logistics, any good manner of doing business globally.

Scott Luton (23:26):

I love it. I love it. My size id.com, right? Correct. Okay. Okay, Kathy, I wanna make sure folks when I connect with you, but let’s talk about this survey. Have you checked out this survey that, that Kathy and RLA put out once a quarter? Of course you checked out yet to yes. Okay. Tell us.

Cathy Roberson (23:41):

No, you haven’t

Scott Luton (23:43):

Sot

Cathy Roberson (23:44):

Will that

Tal Weber (23:44):

She just kicks me now.

Cathy Roberson (23:46):

Yeah. But he

Scott Luton (23:47):

Will. So

Tal Weber (23:48):

Right away right now.

Scott Luton (23:52):

So we, we need more input, right. Because it it’s a, it’s a fairly new survey tell, well, tell us

Cathy Roberson (23:57):

About it. Okay. So the RLA, uh, does a quarterly survey on returns. So we’re measuring the cost of returns and the volume of returns. Okay. And we’re asking folks what it looks like today. What do they expect it to be the next quarter? Yep. So with this data, we’re establishing an index, an index to measure, and the commentary, a loan from these surveys is phenomenal. It’s been so helpful. So appreciative of everyone that has been answering these surveys, it’s just four little questions. That’s all.

Scott Luton (24:36):

I love simple surveys. Oh,

Cathy Roberson (24:37):

I do too. And you know, we’re on our second one. We just finished the second one. I haven’t written up the results yet, but I can tell you right off the bat, the problem is transportation cost, duh. Okay. Yep.

Tal Weber (24:51):

But I want, I want to tell you some, one, one detail for your research.

Cathy Roberson (24:54):

Okay. Please do

Tal Weber (24:56):

Companies, for example, like Levi’s yeah. Has reduced returns by almost 50%. Wow. By using my size platform, really. And when it’s coming to deem weight in coming to every understanding how to optimize your deliveries, you, you are solving a lot of the transportation costs and deliveries, because you can lower the number of transportations and the sustainability and donate to the world by less pollution with this transportation and bring everybody happy in this direction.

Cathy Roberson (25:27):

See, that’s why you need to be paying attention to the surface so we can have valuable commentary like that analysis and stuff. That’s fantastic. Sure. Is it’s a good point.

Scott Luton (25:37):

Agreed. Sharing these best practices, sharing these observations, these data points, you know, beyond, out in industry.

Cathy Roberson (25:43):

Yeah. I mean, that’s the beauty of the RLA right? Is that it is bird driven, right?

Scott Luton (25:49):

Customer centric.

Cathy Roberson (25:49):

Yes. Very. That’s what I love about it.

Scott Luton (25:52):

I do too. Uh, and they got great people, Cathy and Tony and Felicia and many

Cathy Roberson (25:55):

Others, others. Gosh. Yeah. It’s a great group.

Scott Luton (25:57):

It is. All right. So TA we know how folks can connect with TA and again, my size id.com. Cathy, how can folks connect with you?

Cathy Roberson (26:05):

Well, Twitter. Okay. And on LinkedIn, just look me up Kathy Morrow, Robertson, or my company, which is logistics trends and insights. Yep. Have a company page. Website’s still not there.

Scott Luton (26:20):

It’s

Cathy Roberson (26:21):

Coming. It’s coming one of these days. I haven’t had time, but anyway, that’s really the best way. Or you could always email me Cathy rla.org.

Scott Luton (26:31):

Just that easy. Yeah. Yeah. And you, you put out, uh, I don’t know if it’s, I think it’s once a week on SubT stack.

Cathy Roberson (26:37):

Yes, I, I do. Yeah.

Scott Luton (26:38):

So they can check that out. I email you.

Cathy Roberson (26:40):

Yeah. Except I missed last week, but that’s okay.

Scott Luton (26:43):

That’s okay. That’s all right. There’s a time for

Cathy Roberson (26:45):

Everybody, but yeah, I do write a long, uh, an extended blog post. Yes. On SubT

Scott Luton (26:49):

Stack. Good stuff. Good stuff. Okay. Big, thanks to our new best friend to Weber and the, my size team, which is on the move for sure.

Cathy Roberson (26:58):

Definitely

Scott Luton (26:59):

Big. Thanks to one of our favorites, uh, friend, big friend, the show, Kathy Moore of Robertson. Make sure y’all connect with Kathy and Al and folks stay tuned for more coverage here at the center of the universe. For all things returns, reverse logistics, you name it, uh, right here at the 18th annual conference and expo, right? It’s an expo. Is there like a circus expo rollercoaster or something

Cathy Roberson (27:21):

Somewhere? No, but I, I think it’s just a lot of people exhibiting,

Scott Luton (27:27):

Hey, thanks everybody. We’ll see you next time on supply chain. Now, Scott, Luton’s signing off for now. Challenging you do good gift forward and be the change. Have a great day, everybody.

Intro/Outro (27:37):

Thanks for being a part of our supply chain. Now community check out all of our programming at supply chain. Now al.com and make sure you subscribe to supply chain. Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on supply chain. Now.