In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…

In this episode of the Tango Tango Podcast, host Lloyd Knight sits down with Air Force veteran and former Deputy of Military Affairs at USAA, Michael Kelly, for a candid conversation about leadership, transition, and building a meaningful career after service. From his early days as a security policeman to retraining into public affairs and ultimately becoming an officer, Michael shares the pivotal moments, mentors, and mindset shifts that shaped his journey. He reflects on the realities of military life, lessons learned through deployment and leadership, and how those experiences translated into a successful 20+ year corporate career. The conversation also dives into one of the most critical topics for service members: transitioning to civilian life. Michael offers practical advice on networking, planning ahead, and positioning yourself for success in a competitive job market. Whether you’re currently serving, transitioning, or simply interested in leadership and career growth, this episode delivers real-world insights you can apply immediately. Additional Links & Resources: Connect with Michael Kelly Learn more about Tango Tango Learn more about our hosts Learn more about Vetlanta Learn more about Supply Chain Now Work with us! Download Supply Chain Now’s Media Kit