Sherrika Sanders

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now! Kelly Barner and Scott Luton brought in the week with an episode of Dial P for Procurement on Supply Chain Now. For this episode, the P in Dial P is for payments. Kelly and Scott welcome Kris Lance with Una and Jim Luff with Chosen Payments, to the show. For Monday’s This Week In Business History, Scott covers the many hats that Ray Kroc wore as he built the Mcdonald’s global brand. On Tuesday, we released another episode of TEKTOK with Karin Bursa and special host Kevin L. Jackson. This episode is all about BLOCKCHAIN, from the basics to process improvements. On Wednesday’s episode of Supply Chain Now, Scott and Greg welcomed Tim Holland, Contingent Workforce and Talent Acquisition Leader and Barb Sexton Vice President, Partner Development for Corporate Services with OMNIA Partners, LIVE to the show as they broadcast from the OMNIA Partners 2021 Connections Event in Miami. Scott and Greg had another opportunity to chat with OMNIA Partners leaders at the 2021 Connections Event as they welcomed Stephen Laratta, Vice President of Partner Development, MRO and Facilities…