Alex Meza

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Special Guest Blog Post written by Mark Holmes with InterSystems   A data gateway provides unified access to supply chain data from various sources, including enterprise systems, supply chain applications, data feeds, data warehouses, data lakes, data marts, and business entities. It helps companies meet their supply chain challenges head on and be ready for supply chain disruptions. Quick and easy access to live and historical data is critical for supply chain managers and practitioners, data analysts, stewards, engineers, and supply chain professionals in any industry. Here are just a few examples of industries that can benefit from a supply chain data gateway:   Fast Moving Consumer Goods and Consumer Packaged Goods In FMCG and CPG, the ability to make rapid, data-driven decisions is crucial for staying competitive in a fast-paced market. Companies can optimize their supply chain operations by using a data gateway that provides a unified and harmonized view of data. For instance, a logistics manager can monitor real-time data on inventory levels, customer orders, and transportation schedules to make better informed decisions and reduce lead times and costs while improving customer satisfaction. Healthcare In healthcare, a data gateway can improve visibility and inventory optimization by providing a…