In the latest episode of Supply Chain Now, host Scott Luton and guest Mike Griswold from Gartner discuss a variety of topics including the impact of the pandemic on smaller suppliers, the transformation of Macy’s, the use of AI in supply chain optimization, and the importance of networking and continuous learning in supply chain careers. Listen in as Scott and Mike emphasize the importance of understanding customer needs, investing in smaller suppliers, and improving visibility in the supply chain. Mike also highlights the need for supply chain professionals to have a clear career path and to be open to lateral moves to gain necessary skills and experiences.

In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…