In the first new Logistics with Purpose podcast episode of 2024, hosts Monica Aurora Roesch and Noria Sierra welcome Kaitlin Marian to the show, with In Kind Direct, a charity focused on preventing surplus products from going to waste by distributing them to charities in need across the UK. Kaitlin shares her journey from a corporate career to In Kind Direct, highlighting the charity’s mission to tackle hygiene poverty and its impact on individuals’ lives. Listen in and learn more about: The importance of partnerships with corporate donors and the environmental benefits of diverting products from landfills. The logistics of managing donations for over 5,000 charities and addressing challenges in meeting specific product needs. The practical role of logistics in driving purpose-driven initiatives.

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…