In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

It’s that time again – time to look at the U.S. Bank’s most recent Freight Payment Index! In this episode, Bobby Holland from U.S. Bank and Tevon Taylor from Pegasus Logistics Group join our hosts Scott W. Luton and Kim Reuter to sink their teeth into the data. These four provide an authoritative analysis on domestic freight movements and strategic guidance for navigating the fluctuating supply chain landscape. As you listen, you’ll learn about the impacts of economic factors on freight spend and shipment volumes, regional trends in the logistics industry, and predictions for future market conditions. Tune in for practical advice and expert insights to help optimize your freight management decisions and prepare for the challenges ahead in the transportation industry.