In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

In the latest episode of Supply Chain Now, host Scott Luton and guest Mike Griswold from Gartner discuss a variety of topics including the impact of the pandemic on smaller suppliers, the transformation of Macy’s, the use of AI in supply chain optimization, and the importance of networking and continuous learning in supply chain careers. Listen in as Scott and Mike emphasize the importance of understanding customer needs, investing in smaller suppliers, and improving visibility in the supply chain. Mike also highlights the need for supply chain professionals to have a clear career path and to be open to lateral moves to gain necessary skills and experiences.