With rapid advancements in technology, manufacturers are revolutionizing their operations to achieve unprecedented levels of efficiency, throughput, and productivity. In this episode, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson welcome Stefan Schulz, Senior Vice President, Business Supply Chain Quality and Operational Development at 3M to the show, as they explore how industry titans leverage technology to drive manufacturing success, especially for their workforce. Listen in as Stefan, Scott, and Kevin discuss 3M’s global supply chain footprint, the importance data-driven decision making, tools and innovations in manufacturing technology, the use of artificial intelligence and advanced analytics, empowering the workforce through engagement and training, and so much more. Tune into this insightful episode to learn how 3M and other manufacturers are leveraging technology to fuel factory success, stay ahead in a competitive global market, and also leave with practical advice for optimizing your own digital transformation journey.

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…