In this special episode of Tango Tango, host Lloyd Knight sits down with Holly Joers, President, Military and Veterans for CareSource, for an inside look at one of the most important changes impacting military families this year: TRICARE Open Season and the brand-new CareSource Military & Veterans Prime option available in Atlanta and Tampa. Holly shares her remarkable journey—from growing up in small-town West Virginia to a distinguished civil service career across the Air Force, the F-35 program, and the Defense Health Agency—before transitioning into the mission-driven world of CareSource. Her unique background offers rare insight into how healthcare innovation, military culture, and patient-centric design come together in this groundbreaking TRICARE demonstration program. Listeners will learn: What TRICARE is and who is eligible Why the new CareSource Prime option matters, including game-changing benefits like no referrals for in-network specialists How CareSource leverages decades of experience in whole-person, community-based care The biggest differences between this demonstration and earlier pilots, including broader provider networks and integrated care teams How enrollment works, why it’s fast and easy, and what beneficiaries can expect after signing up How military families can advocate for expanding choice to other states and regions With TRICARE Open Season ending…

In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…