In the world of supply chain management, the integration of artificial intelligence (AI) with the human workforce is revolutionizing the industry. In this episode of Supply Chain Now, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson welcome special guests Chiara Laudani and Florent Guillet-Caillot from The Estee Lauder Companies, to explore the importance of the human element in AI. Listen in as they highlight how people and technology can work together to drive innovation and efficiency. Chiara and Florent share their insights on leadership, how transparency and communication are vital in change management, and the need for agility and continuous learning to stay competitive. Join us and learn how the future of supply chain management lies in the seamless integration of AI and human talent, how investing in workforce training, talent, and internal and external collaboration will drive positive outcomes, and how leveraging artificial intelligence and human intelligence together will foster a strong, dynamic, and resilient industry.

In this episode of Supply Chain Now, host Scott Luton sits down with Todd Heimes, Vice President of Amazon Business, live from Amazon Reshape 2025 in Seattle. Todd—an Amazon veteran of 26 years and a Seattle resident for over 30 years—shares rare, behind-the-scenes insights on scaling Amazon Business across Europe, Japan, and India, and leading multiple global teams including small business, global marketing, Business Prime, and international expansion. Todd explains how AI and innovation are reshaping procurement, with Amazon working to eliminate inefficiencies, reduce manual drudgery, and empower organizations to make smarter, faster purchasing decisions. He underscores the enduring influence of Jeff Bezos’ principle: start with the customer and work backwards. Todd shares a fascinating look at how Amazon Business streamlines procurement for large-scale, high-stakes operations, and also breaks down Amazon’s newest AI-driven capabilities—like the Amazon Business Assistant and Spend Anomaly detection—designed to elevate customer experience and bring intelligence to purchasing workflows. Todd closes with advice for today’s supply chain leaders: master your data to navigate uncertainty and drive smarter decisions. Tune into this episode to hear how Amazon Business is using AI, innovation, and customer-obsessed strategies to transform procurement and empower organizations to work smarter and faster.   This…