In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…

In this episode of Veteran Voices, host Mary Kate Saliva welcomes Kurt Robinson, an Air Force veteran and long-time employee at Delta Air Lines, to the show. Listen in as Robinson shares his journey from the military to the corporate world, and his 30+ year career with Delta. Join us as Kurt shares the importance of having a plan and seeking help when transitioning from service, and his involvement with various veteran support organizations, including Best Defense Warrior Alliance, Four Block, and Vetlanta. Learn how organizations can make a more supportive culture for veterans, and the impact that can have on the veteran community itself.