In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…

In this episode of Veteran Voices, host Mary Kate Soliva interviews Zach Knight, a former US Army officer and current entrepreneur. Knight shares his journey from serving in the police force to joining the military at 28, and his experiences in Afghanistan. He discusses the challenges he faced transitioning back to civilian life, including dealing with PTSD and the struggle to find a new purpose. Knight also talks about his current work with ATL Vets, an organization that helps veterans transition into the workforce and entrepreneurship. Listen in and learn more about Zack’s story, and how he emphasizes the importance of community and self-love in overcoming personal struggles.