In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…

Operating conditions in advanced manufacturing are changing fast as organizations push to modernize operations while navigating quality requirements, long lead times, and increasingly complex supply chains. As leaders look to apply AI across the physical world, many discover that technology alone is not enough. Success depends on strong operating fundamentals, clean master data, and a culture that aligns teams around execution, accountability, and continuous improvement. In this episode of Supply Chain Now, Scott Luton is joined by special guest host Wiley Jones to kick off a new 2026 series, Enterprise Unleashed, powered by the DOSS team. Together, they sit down with Garuth Acharya, investor at 8090 Industries and former operator with experience across GE, SpaceX, and Blue Origin, to explore what it really takes to build AI ready operations in advanced manufacturing. The conversation examines why AI initiatives often fail in industrial environments when data hygiene is weak, and why clean, correct, actionable data and disciplined master data practices are foundational to any successful transformation. The discussion also emphasizes practical ways AI can unlock value, from accelerating work instructions to improving shortage detection, surfacing procurement anomalies, and strengthening quality feedback loops. The panel returns to the human side of transformation:…