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PODCAST EPISODE: Supply Chain Now Episode 406
Supply Chain Now
Episode 406

“The best decision making is executed on the basis of events as or before – not after – they occur. Responsive systems provide discipline and control based not only upon plans and performance goals, but also on the dynamics of actual operations.”

– John Hill, Co-founder, former chair and emeritus member of AIM, the global Automatic Identification & Data Capture Trade Association

 

Believe it or not, warehouse management systems (a technology we refer to today as a WMS) actually predate the titled field of supply chain management. As a pioneering member of the WMS movement, John Hill has witnessed a number of iterations and developments, each with its own contribution to supply chain efficiency.

Well-known companies such as 3M, Buick, and Kroger have played important roles in material handling innovation, not for the sake of progress, but because they had a new business challenge and were looking for a new solution. From barcodes to RFID machine imaging and voice data collection, every capability we leverage today can trace its roots back to the work started 50 years ago.

In this conversation, Supply Chain Now contributor Chris Barnes says data collection and warehouse management systems are ‘boring’ parts of supply chain management. Listen in to find out if John can prove him wrong!

Supply Chain Now Episode 406

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Chris Barnes (00:06):

Hey, it’s Chris, the supply chain doctor, and they picked coach providing you insights and tools to better understand and apply the apex body of knowledge to everyday supply chains. In this interview, we spoke with John Hill industry veteran in the data collection and warehouse management systems space to get a better understanding of the history of this important supply chain industry. It all sounds pretty boring. So let’s see if John can prove me wrong, John, thanks for speaking with me today, about your career in supply chain management and specifically the field of technology. When I first met you many years ago, you were doing the WMS slash data collection road shows for what I think was, was MHI. It may have been different back then. I was thoroughly impressed with your knowledge and your presentation style and, and I use many of your ideas and probably even some of your content over the years to help educate and sell people on, on warehouse management systems.

Chris Barnes (01:01):

So, John, what I want you to do is just kind of take me back to kind of where, where you got started, how you got started in the field and which I think is now you call it WMS, but back then it wasn’t, I think it’s over 40 years ago, if I’m correct. Is that right? Well, close to 50. Okay. And thank you for having me, Chris. It’s just a pleasure to have you, as I said, I, I’m a big fan of understanding. I’ve been very fortunate in the WMS field and in my career and I just like to learn the history of it. That’s what we’re doing here. So you started, well, I think you went to university, uh, what was your degree at university? Yeah, industrial psychology. Industrial psychology. Interesting. I have to be careful about the questions. I have to be careful about the questions that I asked.

John Hill (01:45):

Well, I was told at the time that I would never get out of the university unless I majored in engineering being a brash young 18 year old, I said, I can take any course and do all right. And so I wound up doing industrial psychology and it’s lived with me my entire career. And where’d you go to university Princeton. So that is an interesting place, obviously well known, but I just, last month I did an interview with a gentleman named Ken Ackerman. Oh, I know Ken very well. Yeah. He’s one of the founders of work and I didn’t realize he also went to Princeton. So there must be something in the water. I don’t know. It had to be, although he’s much older than I am. And while I joked, I joked with him that maybe him, I didn’t realize you, but now it’s two people. You and he are competing with Jeff Bezos for probably the most popular logistics alumni from Princeton, I would guess. You’re right. But I won’t speak for Ken, but I certainly am trailing Jeff. Sure. Now why you end up going to Princeton?

John Hill (03:00):

It had to do with back in those days, if you were doing well in secondary school, it wasn’t too hard to get into a university. And I was playing in a school boy hockey tournament on the Princeton campus, whenever that was 1954 during the Christmas holidays. And Princeton has one of the most delicious landscapes of any school I had even been thinking of. And once I was there, number one, we won the hockey tournament. And number two, I was overcome by a real strong interest in attending the university. And so I called my advisor at my high school and I said, could we switch this from Yale to Princeton? And he said, yeah. And that’s how I wound up there.

Chris Barnes (03:56):

I know they take relatively smart people. So it gives you some credibility there. And now it’s, they’re good universities either one. Yeah. You bet. So how did you get involved in? Well, I called it in my introduction. I call it a supply chain management. My understanding is probably wasn’t called supply chain management 40 or 50 years ago. So how did you get involved in physical distribution, logistics or supply chain management?

John Hill (04:20):

Well, I came by way of, uh, the automatic identification route. And I had a hand in, in putting together as a role player, a company called computer identical, which plan there that use barcoding and laser scanners back in the late sixties. And, uh, it became very quickly obvious to us that in effect, a barcode scanner is little more than a novelty unless it’s got some brains behind it. And that led us into doing systems with that technology, albeit some of them primitive and that led. And we’ll talk a little bit about the path I followed, but it led me into the world of material handling and warehousing and distribution and logistics and that’s many years ago and now, but I, I never for a minute, not enjoyed the dynamics of the industry and been very much engaged along the way.

Chris Barnes (05:33):

Well, I just listened to the webinar that you were actually on. And I think you said the, the supply chain execution systems concept’s been around since 1975.

John Hill (05:45):

We didn’t even call them supply chain. Then we called them the warehouse management system.

Chris Barnes (05:52):

Okay. Even back then. Okay.

John Hill (05:54):

And way, way ahead of supply chain execution systems. And there’s a side note here, warehouse management systems back in Oh, was not that long ago. At least for me, it’s 30 years ago, we formed a group called the warehouse management systems trade association under the umbrella of MHI the material handling industry. And there were 29 companies back then who were offering WMS to the market place. And a few of the people in the group said, we’ve got a warehouse management, isn’t terribly sexy. We’ve we’ve got to put a new name on it. And that’s when the term or phrase supply chain execution systems was born right around 1995.

Chris Barnes (06:53):

It’s interesting companies to this day are still trying to come up with a new name, logistics execution, whereas controls, you know what everybody’s trying to figure out what it is. I first learned about WMS in probably 19 around that time I’m out of Atlanta. So obviously the big company here was Manhattan associates, and I always thought they were one of the originals, uh, WMS companies.

John Hill (07:19):

Well, they, they actually came a bit late to the party. If you look at the chronology, um, by late, I mean, uh, late 1980s, early 1990s, but they came in under the leadership of a fellow by the name of Alan Dabiri, who was the CEO and founder of Manhattan. And they came in with a bang very, very strong,

Chris Barnes (07:52):

Did a lot of things. Well, they kind of, they kind of helped create the industry, I think, but before that, even you had done some things in that space, is that correct?

John Hill (08:01):

Oh, absolutely. I, I joined, well, my first introduction to warehouse management was at a material handling industry trade show at McCormick place in 1974, when the founder of the world’s first WMS company guy by the name of Vince occupancy, met me at his booth and proceeded to try to sell me into leaving my company at the time and training his further down the line during our discussion today, 10 years later in 1985, I was recruited by the board of logistic con to take over and be calm the CEO of the, so what comes around, goes around.

Chris Barnes (08:59):

So you had obviously had a lot of experience in back then. It was, everything was focused on

John Hill (09:06):

Probably that was a big part of it. Well, and certainly was. And, but, you know, it’s, it’s interesting. I have a quasi mantra, which is basically that the best decision making is executed on the basis of events as, or before, not after they occur responsive systems provide discipline and control based not only upon plans and performance goals, but also on the dynamics of actual operations. I wrote that for one of the trade magazines in 1976. So if you, if you take a look at that and then look at the landscape today of systems and tools that are available to speed the flow of products from source to consumption, uh, it still applies the difference today though is today we really have the tools to make it happen far beyond we ever envisaged 20, 30 years ago.

Chris Barnes (10:14):

So the logistic con that was a, that was a WMS company,

John Hill (10:19):

The first one,

Chris Barnes (10:21):

The first one, and who was involved with that with you? And he was, was a Dave Scott, was he,

John Hill (10:30):

You know, David’s day anniversary of David’s death was a couple of days ago. I miss him a lot. I think about him virtually every other day. And I talked with his widow on Monday. And so does she, so we reminisced about the good old days. David was a trailblazer, a barn burner, a brilliant, brilliant engineer and systems designer who I credit with much of the progress that has been made on the system side, in the world of warehouse management. Well, thanks for giving me a chance to mention his name.

Chris Barnes (11:14):

So he was, uh, he was that logistic come with you.

John Hill (11:18):

Yeah. And he was, uh, my alter ego. I was mr. Outside. He was mr. Insight. He made things happen. So you promised it and he delivered it. Exactly. And I didn’t over promise. Sure. And he rarely under delivered. Uh, but he paved the way for what today is a pretty significant component of the overall mix of technology and systems for logistics. I started my career 3m after of stint in the military, and I took various tests. And because I had a degree in psychology, not engineering, and they were trying to figure out what to do with me. And they put me together with a professor from the university of Minnesota who was another trailblazer at the time. And he taught me quite a bit over the seven years I spent with 3m, most of it overseas, but he introduced me to what I would call the first, the very first instance of using intelligent controls to improve performance and material handling across the board and the variety of different applications.

John Hill (12:47):

And some of your listeners, our listeners might be interested in this first application, 3m manufactured a product, uh, at the time it was called scotch light, which you see on virtually you see it and its successors, um, virtually every traffic sign highway sign across the country. In most countries in the world, it is consists of retro reflective material by retro reflective. I mean it returns light the source and at 3:00 AM, uh, my mentor was tasked with figuring out a way to identify packages and cartons moving in warehouses and distribution centers to eliminate the need for some person, sitting at a keyboard to read a label on the garden or the package and key enter the sortation destination. Other words of shipping dock, for example. And he came up with this concept using retro reflective tape about an inch long piece of it, which could be applied to given locations on the vertical spine or axis pick cart, each location on the carton spine represented a specific sortation destination.

John Hill (14:21):

For example, a shipping in a warehouse once picked and tape, the curtains were placed on a takeaway can there that led or fed the shipping docs. And then we installed photo cells at a height equivalent to that, of the tape on the spine of the garden in advance of multiple sortation spurs at a height, unique to each spur when photocell detected the reflective tape, it fired a cell annoy, which then triggered curtain sortation off the conveyor to that destination. Our first customer was the Kroger company. And over the next several years, hundreds of companies around the world use the same approach to eliminate keyboards, reduce the number of key stroke errors and improve throughput throughout North America. Now that’s a pretty simplistic primitive use of technology, but back then, and this is mid sixties, it did revolutionize a major component of warehouse that being sortation.

Chris Barnes (15:36):

Yeah, I was gonna say that sounds a lot like shipping sorters and getting things efficiently moved out. That was 1960s. I recently listened to a, another podcast. One of my colleagues, I guess this week is the, uh, the birthday of the, or the celebration of the invention of the UPC code, a barcode. And it’s interesting. I think they’ve mentioned

John Hill (15:56):

Kroger was pretty involved in logistics and supply chain back then they had an industrial engineering department back then and I suspect they still do that was all not on the bleeding edge, but the leading edge of technology application and the whole focus, at least at the time was to improve throughput without undermining accuracy and overall performance in warehouse or distribution center. I moved from 3m because I was intrigued by this whole business. Being able to use some type of scanning device in an industrial application or industrial environment and went to a company called computer identity, or the technical team invented the world’s first laser based moving beam scanner. And they installed it at the Buick division of general motors to read. And for the techies among you close your ears a four bit I E data points, black and white label and feed the data contained in those four bits to a deck, PDP, a computer with a whopping eight K of memory.

John Hill (17:16):

And we finally sold actually, we didn’t sell. We leased because it was new technology and Buick wanted a way out if it didn’t work, leased it to Buick, the overall price, one laser scanner, one PDP, a computer, a teletype for printing reports and a mag tape drive that weighed enough. You needed two people to move it around the store, perhaps a megabyte of data. Now that eight K of memory and the scanner we’re tasked to accomp transmissions by type, there were 13 different types. Four bits gives me 16 alternatives. We were tight on labeled territory during that thing. And this is the point I wanted to make Chris. I learned something that has stayed with me for the last 50 years. And if you’ll indulge me, let me tell you the legend of Joe Klein Kemper. Joe was the second shift, the swing shift supervisor at Buick.

John Hill (18:25):

We were getting considerable pushback from the second shift workforce on the barcode initiative. It was a mystery to them. And then it gave them pause. Vis-a-vis what it’s going to do to their jobs. While brainstorming with Joe one night, I said, you know, what can we do to assure them that the barcode system isn’t going to do anything, but give them more credit, the right kind of credit for the work they’re doing. And he said to me, is there a chance that you guys could print up a puncture, those barcode labels, little rolls of labels, perhaps 10 or 15 labels to a role. I said, what are you going to do with them? And they said, what I’d like to do is we brief our, our workforce every night. And one of our breathing briefings, I’d like to hand those rolls of barcodes out and explain, have you come and explain what they’re being used for within a week or per probably even less than a week of that meeting. Every man, woman and child in Flint, Michigan was wearing a barcode on their front side, on their backside, on their foreheads. What have you, his idea just went through the plant was such a lack Ruthie that we got there obtained through that initiative, which he created total cooperation of the workforce or the barcode program that we’re implementing. Obviously I’ve never forgotten that it’s been critical to every project that I’ve been engaged in.

Chris Barnes (20:19):

What I take away from that, John is that even today, 2020, when you talk about putting warehouse management technology and it warehouse the labor, the people are, they can be resistant because they think it’s going to eliminate their job or, or so I think what you said is even 50 years ago, you were trying to sell the concept as a value add that that was neat.

John Hill (20:40):

Well, you know, over the years I had a very bad habit. I blame the military on it. I smoked and periodically maybe every other hour, I’d go outside to light up and guess who I met outside three quarters of the workforce back then I learned more in a 10 minute spoke break than I did in two hour conference calls or meetings with management. They knew what was going on. And once they knew I was harmless, they suggested that, you know, I might want to start gathering some of their thoughts in the various initiatives with which I was engaged at the time to engage the workforce. If I leave no other message from this podcast, it’s absolutely critical.

Chris Barnes (21:31):

If I recall from that webinar, I just watched. It’s very similar. I think you said you’d obviously didn’t mention Joe, but I think engaging the workforce is one of your key takeaways from that you’re consistent if nothing else.

John Hill (21:43):

Oh, well, thank you for that. You know, you, people have to watch me at this age.

Chris Barnes (21:48):

Were you in the military? I didn’t realize.

John Hill (21:51):

Yeah, well, we did that back then. No option. Right? Well, very little option. Berlin wall went up and that kept me in Europe longer than I had originally planned. But nonetheless, I got engaged with the use of scanners and installed the first railroad scanner on the Swedish national railways main line up in Northern Sweden. Some of the think of, again that was back in 1967, we weren’t the only ones in the barcode business. And we certainly weren’t the only ones in the WMS business, but I happened to have the privilege of being there when they got off the ground,

Chris Barnes (22:38):

Just to wrap up on the military, what branch of service I was in the army

John Hill (22:44):

And I wore playing clothes.

Chris Barnes (22:46):

Well, I’ve got a theory and you’re, you’re adding to my theory about the military. So being a warehouse person that I am, I find that probably 70% of the people I talked to in the warehouse management typically are former military. And I don’t know if it’s, if it’s it’s because they, they teach such, such good logistics skills in the warehouse and in the, in the military, then they transfer. Or if they just teach that, that organizational mentality that you need to run a warehouse. Probably a combination of both.

John Hill (23:17):

Yeah. I think it’s a combination of both. I agree with you. I learned a lot in the military. It wasn’t a waste of my time. Sure. By any stretch.

Chris Barnes (23:26):

Well, for, for any of my students to listening or future students they’ll know, I, when we talk about logistics, I always start off that it’s basically was started by the military. If you look at anything to do with it, moving people, moving the food, moving the resources to the, you know, for the war fonts. It’s kinda a lot of the scattered stuff.

John Hill (23:44):

You know, we have number of good magazines that cover our industry. One of the first was modern materials handling that publication was started by a former senior officer from the U S army who got involved with logistics during world war two. And his first publication was called the palletizer. That $2 will buy you a copy of USA today.

Chris Barnes (24:16):

They’re still John, they’re still popular today. That’s

John Hill (24:22):

Moving,

Chris Barnes (24:22):

Holding things from the conveyor to the pallets and easier for the people. So you just reinforced my theory on the army military and the logistics.

John Hill (24:31):

You’re one of my data points. Thank you. You can call me anytime. You know, after, after we did the work with our friend, Joe Klein, Kemper at Buick, it became obvious that we needed a broader platform to talk our game and we banded together. And I think this is important at least from a historical point of view, with five other companies and formed a group called the automatic identification manufacturers, old aim today. And it operated under the umbrella of MHI who among other things is a treasure trove of information for material handling generally and proud sponsor of the Promap. And MODEC show about the time that we formed. We put an article in another magazine called material handling engineering. It’s all called material handling and logistics in which we said this was 1974. Still the trend in item coding is towards miniaturization. The use of such micro in coding will permit assignment of a unique number to any product whose value warrants tracking, whether it’s an automobile or a shipment of caviar in plant or across the country.

John Hill (26:02):

And we made the prediction that within the next 10 years, that’s from 74 forward such product coding would become commonplace. And in fact, be standardized. Now I’m not quite sure that the 10 year prediction was on the money, but it was close. And the importance of that little excerpt from the article was the standardization component without standardization. Back then, I, I doubt that aim automatic identification member companies, total sales reached 3 million. I just read yesterday that the market now projected to grow to 100 billion by 2025 and not only barcode, but RFID machine imaging, voice data collection, and his brother are included in that number, but that’s a fairly sizable market.

Chris Barnes (27:04):

Yeah, that’s a good place to be. I can take one 10th of it and be happy. I think

John Hill (27:08):

My youngest daughter years ago used to say, daddy, there’s another one of your park copes. I wish I had a hundredth of a cent of each barcode that’s been sold since that time standards have made his app.

Chris Barnes (27:24):

Pre-call I was talking to you about a slightly different topic, John, that containerization, which is again, one of my interesting concepts that I like to study. And that’s really what revolutionized that that industry was. They have ISO standards for 20 foot, 40 foot containers, and obviously all the fast things. And going back to that UPC podcasts that I listened to that that’s one of the things they said was, was successful as it had to be standard. They didn’t want it to be store specific or manufacturer specific. It had to be generic across all industries and all different types of stores. I agree with you, Ben, and that’s where companies like that are still popular today. Atlanta-based now and CR those types of companies. That’s kind of where they got their starts back in the UPC and the barcodes, sixties and seventies. It’s just neat to see that.

Chris Barnes (28:13):

And they’re still around. So another, just from my most, any students that might be listening, as I said, John, I teach supply chain management and a key concept pending on what you’re studying is, is, uh, a I D C automatic identification and collection automatic identification data. And you had mentioned aims. So I assume that that’s related, but just for any students and listen, that is a key, a key topic, and this is an actual practice practitioner’s perspective of it. So, so you were involved in that organization as well AIDC or aim, which was a called, you said

John Hill (28:43):

I was one of the founders, the founders, and it’s just still active. Oh, absolutely. Aim is, uh, its own organization today. It’s a website and it’s amazing what comes out of my older head is aim global one word.org and is obviously global in its breadth. But I think that’s probably where

Chris Barnes (29:07):

I met you. And again, now I can take half of what you’ve been talking about and go back 20 years maybe. And that’s where it was. I was probably at a hotel somewhere, cause you used to travel all the country and probably the world doing these road shows once a week. I would guess. I don’t know what was that? Is that right?

John Hill (29:22):

Traveling a lot. I haven’t traveled much at all in the last two and a half months and I’ve suffered severe withdrawal. I could imagine only withdrawal nothing else. Thank God. Sure. I hope none of our listeners have any, anything contrary that I’ve had anything contrary to that, but that was a big, big draw back then. I mean, anything data collection, it was the was kind of the birth of the warehouse management systems were evolve in becoming, I don’t want to say standard, but becoming mainstream. And you were kind of on the tip of the spear. I mean, you talked about list logistics, which I always thought Manhattan or McHugh Freeman were the originals because you know, that’s when I came of age was the nineties. Right. And that’s what I knew. So I just assumed, I had heard all that being Atlanta, I’d heard all the stories about Manhattan and what they’d done to your credit. You probably heard a lot about it at Georgia tech, correct? Yeah. Yes. There’s a seat and out there, but I recall there was also catalyst was a company that was their exe or Dallas systems like, Oh yeah, they were subsumed by another organization. But literally at our start with the WMS group under the MHI umbrella, we had 29 companies within the first year.

John Hill (30:45):

And there were probably another 150 companies who didn’t join at that time. We’re also offering that technology for similar purposes for applications. I worked at Accenture for awhile and that’s when we were at Anderson consulting. So we were doing a lot with the big players. That’s what I said, MCU, Manhattan and catalyst. But I remember even back then, John Gardner had the, the ratings and everything, and there were, there were 150 200 plus companies in the space. And I think today that’s probably sell as many I can’t. It’s, it’s interesting to see, but they’re not as well known as they used to be. Thanks.

Speaker 3 (31:24):

We’re listening to the first part of this multi-part series. If you’re interested in APEC certifications, there’s a YouTube video where you can learn more about bootcamp style workshops at Georgia tech search on apex bootcamp courses, informational webinar. If you’re in the North Georgia, North Alabama Chattanooga area, check out the traditional class formats offered by the university of Tennessee Chattanooga center for professional education supply chain Academy, optionally, the apex coach can bring supply chain certification workshops to your company. Just send a note to chris@apexcoach.com.

Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Tevon Taylor is a dynamic leader at Pegasus Logistics, where he has made significant contributions to the company’s growth and innovation in the logistics industry. With a background in supply chain management and operations, Tevon combines strategic thinking with hands-on experience to streamline processes and enhance efficiency.  Since joining Pegasus Logistics, Tevon has been instrumental in implementing cutting-edge technologies and sustainable practices, driving the company toward a more eco-friendly approach. His leadership style fosters collaboration and empowers teams to excel, making him a respected figure among colleagues and industry peers.  Outside of work, Tevon is passionate about mentorship and actively engages in community initiatives, sharing his expertise to inspire the next generation of logistics professionals. His commitment to excellence and continuous improvement has positioned him as a key player in shaping the future of logistics at Pegasus.

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Karin Bursa is the 2020 Supply Chain Pro to Know of the Year and the Host of the TEKTOK Digital Supply Chain Podcast powered by Supply Chain Now. With more than 25 years of supply chain and technology expertise (and the scars to prove it), Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and share their success stories. Today, she helps B2B technology companies introduce new products, capture customer success and grow global revenue, market share and profitability. In addition to her recognition as the 2020 Supply Chain Pro to Know of the Year, Karin has also been recognized as a 2019 and 2018 Supply Chain Pro to Know, 2009 Technology Marketing Executive of the Year and a 2008 Women in Technology Finalist. 

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Host, Supply Chain Now en Espanol

Sofia self-identifies as Supply Chain Ambassador, her mission is to advocate for the field and inspire young generations from diverse backgrounds and cultures to join the industry so that thought diversity is increased and change accelerated. Recognized as Linkedin Top Voice and Linkedin Community Top Voice in Supply Chain Management, as well as Emerging Leader in Supply Chain by CSCMP 2024, Top Women in Supply Chain by Supply & Demand Executive 2023, and Coup de Coeur Global Women Leaders in Supply Chain by B2G Consulting in 2021

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Currently working as Supply Chain Network Design and Optimization Manager at HP within their Global Supply Chain and Logistics team

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Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Marty Parker

Host

Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Tandreia Bellamy

Host

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Billy Taylor

Host

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Allison Giddens

Host

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Kim Reuter

Host

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Mary Kate Love

VP, Strategy & Operations & Host

Mary Kate Love is currently the VP of Strategy and Operations at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Amanda Luton

Vice President, Production

Amanda is a seasoned production and marketing professional with over 20 years of experience across diverse industries, including retail, healthcare, and digital marketing. Throughout her career, she has worked with notable organizations such as Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Currently, Amanda manages, produces, and develops digital content for Supply Chain Now and its clients, delivering modern, engaging solutions for a wide range of audiences.

A former Vice President of Information Systems and Webmaster on the Board of Directors for APICS Savannah, Amanda also founded and led Magnolia Marketing Group, a successful digital marketing firm. Outside of her professional life, she enjoys experimenting in the kitchen, reading, listening to podcasts, and spending time with her family.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Scott W. Luton

Founder, CEO, & Host

Scott W. Luton is the Founder and CEO of Supply Chain Now, the #1 voice of Supply Chain. Supply Chain Now is an award-winning global digital content platform dedicated to the global supply chain industry and its robust community. At the heart of the platform, is the almost daily Supply Chain Now podcast, which has hit podcast leadership charts in over 60 countries. With over 20 years of extensive experience in the end-to-end supply chain, Scott has become a recognized global thought leader in the industry. His insights have been featured in major publications such as The Wall Street Journal, USA Today, the Atlanta Journal-Constitution, and CNN. In 2024, Thinkers360 named him the #1 Global Thought Leader and Supply Chain Influencer. Additionally, Supply & Demand Chain Executive recognized him as a Supply Chain Pro to Know in both 2019 and 2025, and he has also been recognized by RateLinx, ISCEA, and other organizations for his industry leadership. 

Scott is a proud United States Air Force veteran, having served on active duty from 1994 to 2002. Since transitioning to civilian life, he has been committed to supporting the veteran community through various initiatives.

Under Scott's leadership, Supply Chain Now has grown into the premier source of industry insights, offering a variety of content including podcasts, livestreams, webinars, and virtual events that engage a global audience. His passion for fostering collaboration and knowledge sharing continues to drive the platform's success.

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