In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

“When you’re looking at budgeting for the next two, three, four years, know that the parcel market right now is ripe. So go for it hard right now. Plan for volumes to stay pretty steady.” In this episode of Supply Chain Now, we’re joined by Robyn Meyer, Senior Vice President of Parcel Strategy and Solutions at Transportation Insight. Sharing a captivating reel of anecdotes and a truckload of insightful advice, Robyn, along with hosts Scott Luton and Mary Kate Love, offers several key parcel market forecasts, signposting a clear message: In what has become a shippers’ market, the opportunities for large and small players alike are immense. Discussions include a focus on the priorities of industry leaders, from the need to cut costs to mitigating risks and meeting heightening consumer expectations. Later, conversations then turn to the hangover from the pandemic and importance for shippers to diversify and take advantage of favorable market conditions. From considering how to find the right partner for your business as it grows and changes to the importance of understanding key operational data, listeners can expect a true masterclass from one of the industry’s brightest talents. Listen to the full episode for a complete rundown…