“it’s not about the generous return policies that are driving returns. It’s about customers not getting their expectations met. And if they don’t, they expect easy returns.”
-Tony Sciarrotta, Executive Director, Reverse Logistics Association
In this episode of Supply Chain Now, Scott and Greg kick off the new live stream series with the Reverse Logistics Association and welcome Tony Sciarrotta with RLA and Chuck Johnston with goTRG to the show.
More Podcast Episodes
artificial intelligence
Podcast
June 5, 2024
The Future of Manufacturing: AI and Sustainability at Georgia-Pacific
This episode of Supply Chain Now dives into how Georgia-Pacific, a nearly 100-year-old company, embraces digital transformation. Listen in as hosts Scott Luton and Kevin L. Jackson welcome Roshan Shah, VP of Applied AI and Products at Georgia-Pacific, to discuss how they use machine learning and artificial intelligence to improve decision-making, reduce waste, and make their operations more sustainable. Join us for this captivating conversation as Scott, Kevin, and Roshan highlight the importance of human-AI collaboration, how technology can empower people, not replace them, and also share valuable insights on leadership and navigating change management within a large organization.
business
Podcast
June 21, 2024
The Buzz for June 20th: The Impact of AI on Supply Chains and the Economy Featuring John DeSarbo with ZS
The Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience! In this week’s episode of The Buzz, hosts Scott Luton and Kim Reuter welcomed special guest John DeSarbo, Principal at ZS Associates. Together they discussed top news in business including: The latest inflation updates How retailers are leveraging AI and predictive technologies to better sort orders and understand shopper surges But are business leaders using GenAI all wrong? Is the AI train already losing steam? How impactful IS AI going to be on industry growth? Join us for this and so much more.