In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

Sam Horn is on a mission to help people create quality communications that add value for all involved. Are you ready to join her and embrace positive change? In the second part of a dynamic two-part interview on Logistics with Purpose, hosts Enrique Alvarez and Kristi Porter are joined by the captivating Sam Horn- a keynote speaker, bestselling author, and leadership coach. Listen in as Sam shares her personal journey that underscores the importance of genuine experiences and connections, both personally and professionally, the power of storytelling, and how it can enhance communication, pitch ideas effectively, and even serve as a valuable tool in marketing products and services, and also a cautionary note on the use of artificial intelligence, emphasizing the need for balance to avoid losing the essence of human identity and creativity in the face of technological advancement.