“I bet the food in Plano, TX just tasted a little better in recent weeks. The owners & staff at Bella Italia Ristorante in the city decided to provide for those in need as winter storms wrecked havoc for so many. The restaurant gave over 500 hot meals away to families in need in recent days.”
-Scott Luton, Host
In the February 26th edition of the Business Buzz, host Scott W. Luton tackles a variety of developments including a new CEO at La-Z-Boy, an alleged “widespread fake reviews industry” that targets Amazon, Fry’s Electronics & Belk going out of business & more. In a new “Faith in Humanity” segment, find out the special things taking place in Plano, TX in recent weeks.
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In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…