In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

As global supply chains navigate through cybersecurity threats and rapid technological integration, companies must rethink their strategies to stay competitive. Cybercriminals are increasingly targeting corporate systems through sophisticated tactics, such as email infiltration, to gain access to sensitive data, including bills of lading. This underscores the need for organizations to strengthen their cybersecurity and ensure their supply chains remain secure. In this episode of Supply Chain Now, Scott Luton and Karin Bursa sit down with Gustav Khambatta, SVP, Head of Freight Payment Sales at U.S. Bank, to explore key themes in supply chain management. They discuss the evolving role of cybersecurity, AI’s impact on the industry, and the challenges posed by cargo theft and security breaches. They talk about the intersection of AI and cybersecurity, highlighting how technology is transforming business operations. AI is being integrated into supply chain processes, with use cases ranging from fraud prevention to streamlining document verification. However, as AI adoption accelerates, so does the potential for security vulnerabilities. The conversation underscores the importance of continuous adaptation in a rapidly changing supply chain landscape, where technology and security will play a central role in shaping the future.   This episode is hosted by Scott Luton and…