Supply chain planning is undergoing a profound shift in a landscape shaped by rising geopolitical pressure, accelerating disruption cycles, and unprecedented investment in AI. Organizations are being pushed to deliver growth while navigating higher volatility, tighter margins, and increased expectations for speed and adaptability. In this episode of Supply Chain Now, Scott Luton is joined by special guest host Mike Griswold, Vice President Analyst at Gartner, and Noha Samara, Senior Director, Global Supply Chain at Gartner. Noha draws on her cross-industry experience from manufacturing and consumer goods to high tech to explore how planners can better connect strategy, ecosystems, and technology to meet the demands of 2025 and beyond. Scott, Mike, and Noha unpack the four essentials for elevating planning performance: aligning planning strategy with business priorities, collaborating across extended supply networks, defining a precise and targeted role for AI, and equipping people with the skills and confidence to lead through change. They also spotlight insights from the Gartner Supply Chain Planning Summit, including the skills planners need, the expanding relevance of CPFR, and why the future of planning depends as much on talent and culture as it does on data and technology.   This episode is hosted by Scott…

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…