In this special episode of Veteran Voices, hosts Scott W. Luton and Kelly Barner share their own personal messages, including what Memorial Day means to them and a few examples of those incredible individuals that sacrificed it all for others.
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customer experience
Podcast
December 8, 2025
How AI and Innovation are Reshaping Procurement featuring Todd Heimes with Amazon Business
In this episode of Supply Chain Now, host Scott Luton sits down with Todd Heimes, Vice President of Amazon Business, live from Amazon Reshape 2025 in Seattle. Todd—an Amazon veteran of 26 years and a Seattle resident for over 30 years—shares rare, behind-the-scenes insights on scaling Amazon Business across Europe, Japan, and India, and leading multiple global teams including small business, global marketing, Business Prime, and international expansion. Todd explains how AI and innovation are reshaping procurement, with Amazon working to eliminate inefficiencies, reduce manual drudgery, and empower organizations to make smarter, faster purchasing decisions. He underscores the enduring influence of Jeff Bezos’ principle: start with the customer and work backwards. Todd shares a fascinating look at how Amazon Business streamlines procurement for large-scale, high-stakes operations, and also breaks down Amazon’s newest AI-driven capabilities—like the Amazon Business Assistant and Spend Anomaly detection—designed to elevate customer experience and bring intelligence to purchasing workflows. Todd closes with advice for today’s supply chain leaders: master your data to navigate uncertainty and drive smarter decisions. Tune into this episode to hear how Amazon Business is using AI, innovation, and customer-obsessed strategies to transform procurement and empower organizations to work smarter and faster. This…
Podcast
December 10, 2024
La Cadena que se sirve en frío: Cerveza Rrëy
En este episodio hablamos de Cerveza Artesanal y en específico de Cerveza Rrey; una marca fundada por Federico Seyffert quien nos cuenta la historia detrás de este emprendimiento y de las particularidades de esta cadena y logística en frío. Tras nombrar algunas de sus cervezas artesanales favoritas de México, Federico nos comparte cómo fue que se empezó a interesar por este mundo mientras estudiaba su maestría en Austin y cómo fue que dejó el mundo corporativo para convertirse en emprendedor. En este episodio descubrirás cómo es el proceso de manufactura y distribución de cerveza artesanal y los factores que juegan un papel importante no solo en el nivel de servicio sino también en el sabor y la calidad del producto. Finalmente, Federico nos comparte grandes aprendizajes de su experiencia como emprendedor y nos comparte algunos consejos muy valiosos para nuestra vida profesional.