In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

Prepare your supply chain for peak season success with actionable insights from industry experts. In this episode, hosts Scott W. Luton and Kim Reuter are joined by special guests Wes Arentson and Tony Thrasher from SPS Commerce to discuss essential strategies for navigating the busiest time of the year. From making the right investments in Q4 preparation to the importance of post-mortem reviews in Q1, our experts share invaluable advice on optimizing your logistics and retail operations. Gain insights into building strong vendor relationships, embracing automation, and leveraging data analytics for demand forecasting. Whether you’re a logistics professional or a retail supply chain enthusiast, this episode equips you with the knowledge to enhance efficiency, prevent disruptions, and, ultimately, delight your customers. Tune in for a comprehensive guide to mastering peak season logistics and making strategic decisions that drive success throughout the year.