In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…

As the trucking industry continues to evolve, drivers and industry leaders must stay ahead of technological advancements and trends to remain competitive. With a history spanning over 50 years, Dave Nemo, a legendary radio host and current on-air host at Radio Nemo, has dedicated his career to engaging and educating truckers about the industry’s most pressing issues. His career has navigated through the transition from AM radio to satellite and now streaming, providing content that is purpose-built for professional drivers. In this episode of Supply Chain Now, host Scott Luton and special guest host Tony Sciarrotta sit down with Dave Nemo to dive into his legendary broadcasting career and discuss how he has shaped the trucking community through his diverse media platforms. They explore the importance of adapting to new technologies, the evolution of trucking media, and how Dave’s storytelling connects with drivers nationwide. They talk about the intersection of trucking and technology, highlighting how advancements such as satellite radio and streaming have transformed the way drivers stay informed, entertained, and safe on the road. They also discuss Dave’s insights into the impact of AI on the trucking industry and how drivers can benefit from embracing new digital tools. This…