In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

In this episode of Supply Chain Now, Scott Luton welcomes Jorge Morales, Global COO of the International Supply Chain Education Alliance (ISCEA), and Sandeep Chatterjee, Growth Leader, Digital Business Solutions, Supply Chain and Sustainability Pillar at INFOLOB, to explore how organizations can build resilience and clarity in today’s dynamic supply chain landscape. Jorge shares how ISCEA is equipping professionals through global certification programs and education, while Sandeep highlights his outcome-based approach to digital transformation and his insights from his book, The Consulting Way. They cover key strategies for driving profitability and resilience, including smarter inventory management, bold choices in multimodal transportation, and the adoption of advanced technologies such as 3D printing and supply chain simulation. Jorge and Sandeep also discuss the importance of continuous skill-building, trust among supply chain partners, and the role of upcoming industry events like the Supply Chain Technology Conference & Expo (SCTECH) in helping leaders prepare for the future of supply chain.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Learn more about the Supply Chain Technology Conference &…