In this new episode of Supply Chain Now, hosts Scott Luton and Billy Ray Taylor are joined by Chris Kupillas and Carly Bly from BlueGrace Logistics to unpack effective supply chain management and discover strategies that lead to significant cost savings and enhanced operational efficiencies. Listen in as Chris and Carly discuss the importance of a customer-centered approach to logistics, emphasizing transparency, and communication in identifying and mitigating cost drivers in transportation networks. They share expert insights on simplifying processes to maximize efficiency, leveraging technologies, and fostering collaborative relationships with key supply chain partners. This episode also features a unique segment on Blue Grace’s creative approach to marketing and stakeholder engagement, including a fascinating glimpse into a comic book designed to highlight “villains” in the supply chain. Tune in to learn how aligning business strategy with customer needs and internal capabilities can transform your supply chain operations.

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…