Anthony “Z” Zampello

Special guest post written by Chris Cunnane with InterSystems Supply chain orchestration is the coordinated management of end-to-end supply chain activities, across planning, sourcing, production, logistics, and delivery, using technology, data, and processes to ensure that every moving part works together seamlessly. It enables organizations to attain an agile and resilient supply chain model through the use of decision intelligence. This is achieved through the See > Understand > Optimize > Act framework, which gives organizations the confidence to plan and respond to disruptions with assurance in their supply chain stability. See: gather raw data and information from your environment or a situation. Understand: analyze the information you’ve seen to build a comprehensive understanding of the context, your knowledge, and potential complexities. Optimize: develop the best possible solution or course of action to address the situation. Act: implement your chosen solution, putting your knowledge into practice. From a practical standpoint, this framework powers your supply chain application ecosystem with end-to-end visibility, insights, and better decisions. It helps organizations reach their supply chain goals by enabling them to align processes, stakeholders, and technology toward desired outcomes. The end result is reduced costs, improved operating margins, and optimized sustainability decisions, among others.…

Inside the reverse logistics education gap and the economic blind spot keeping it invisible Special Guest Blog Post written by Deborah Dull   Tony Sciarrotta has been asking the same question at industry conferences for years. As the Senior Director of Circularity and Reverse Logistics at the National Retail Federation, he knows what answer he’s going to get. But he keeps asking anyway. “Anybody in here go to school for returns management, reverse logistics, circularity? Any degrees in those fields the room?” It’s rare that anyone raises their hand. “That’s what’s wrong with our industry,” Sciarrotta told me at NRF Rev this January, the first conference under NRF’s new reverse logistics banner. “We still need to fix it.”   The Numbers That Should Make Headlines Here’s what makes reverse logistics so fascinating: the scale is staggering, but the infrastructure to support it needs to be stronger. According to the National Retail Federation, American retailers processed approximately $890 billion in returns in 2024 which is roughly 17% of all retail sales – and it’s higher for ecommerce. But that number almost certainly understates reality. “We have a fragmented industry,” Sciarrotta explained. “Where are all those returns going? It has to be…