Anton Karnaukhov

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

To compete in today’s supply chain landscape, you need the best talent. We can’t overstate this enough. The talent competition is fierce and has increased due to the rapid onset of machine learning and artificial intelligence. If you don’t have a talent management partner who can accelerate your leadership placements, you run the risk of missing out on the best candidates and making a bad hire. It’s better to trust professionals who can commit a full-time approach to helping you find the supply chain leaders you need, rather than disrupt your own operations, hoping you have the right access and relationships to land the best talent. Here are 5 leading supply chain recruiting and executive search organizations: SCM Talent Group The key differentiator for SCM Talent Group and other supply chain recruiters is their decades of relationships, coupled with thought leadership. Founder and Managing Partner Rodney Apple helped to build out Home Depot and Coca-Cola’s supply chains more than 20 years ago. These decades of experience allow SCM Talent Group to better identify leaders who can help to transform supply chains into competitive advantages. Apple’s deep relationships in this niche industry have allowed his team to access hard-to-find talent pools…