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December 7, 2020
How the Delivery Experience Is Not a ‘One Size Fits All’
The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…
June 12, 2020
This Week on Supply Chain Now: June 8th – 12th
Another great week here at Supply Chain Now! Have you listened to all the episodes? If not, you can check them all out here: On Monday, Scott and Greg chatted with Jenny Froome and Dominique Zwinkels. Supply Chain Now · “Supply Chain Front & Center: Jenny Froome & Dominique Zwinkels” Then on Tuesday, we continued in the Logistics with Purpose series and welcomed Jeremy Newhouse with MATTER to the podcast. Supply Chain Now · “Logistics with Purpose: Jeremy Newhouse with MATTER” On Wednesday, Scott and Greg tackled the top news in supply chain on the Buzz, and welcomed special guest Rob Lopez with Peach Tree Commercial Capital. Supply Chain Now · “Supply Chain Buzz with Rob Lopez & Peach Tree Commercial Captial: Manufacturing, Money & More” Scott and Greg were joined by Lynne Johnson and Joe Barto with AME on Thursday: Supply Chain Now · “Helping Manufacturers Share, Learn, & Grow: Joe Barto & Lynne Johnson with AME” And we wrapped up the week as Scott and Greg were joined by Ricahrd Schrade with Automation Intelligence: Supply Chain Now · “Tomorrow’s Automation Today: Richard Schrade, Co-Founder & President of Automation Intelligence” Which…