Dale McClung

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now. On Monday, we released 2 new episodes! On this episode of Digital Transformers, Kevin L. Jackson discusses how Enterprise Information Management Transforms with Mark Judson. On This Week in Business History, Scott Luton shares about 10 Cities with Business Ties You Didn’t Know! On Tuesday, we released an episode of TEKTOK with host, Karin Bursa. She was accompanied by Scott Luton and supply chain pioneer, Art Mesher. On Tuesday we also released an episode of TECHquila Sunrise with host Greg White and special guest Shannon Vaillancourt, CEO of Ratelinx. On Wednesday we released Supply Chain Today and Tomorrow hosted by Scott Luton and Greg White with special guest Mike Griswold from Gartner. On Thursday, we released a replay of the Supply Chain Buzz. In this episode, hosts Greg White and Scott Luton welcomed Jordon White from Crisp and Jerry Stephens from Outlier to discuss the current state of the food and retail supply chain. We ended the week on Friday with 2 episodes! We released another Dial P for Procurement episode! Hosts Kelly Barner and Scott Luton welcomed special…