Dominique Love

  Another great week here at Supply Chain Now! Have you listened to all the episodes? If not, you can check them all out here:   On Monday, Scott and Greg chatted with Tim Dooner with FreightWaves, about working from home and how it will work going forward, brokers and owner-operators, and more!   Supply Chain Now · “What the Truck is Going On: Tim Dooner with FreightWaves”   On Tuesday we were overwhelmed by the passion for supply chain and the positivity of Jamin Alvidrez with Freight Tribe!   Supply Chain Now · “Meet Jamin: Supply Chain Vet Shows How to Unleash Positivity”   On Wednesday we welcomed Supply Chain Now vets Claudia Freed with EALgreen and Chuck Easley with the Georgia Tech Supply Chain and Logistics Institute back to the show to discuss education and the future of supply chain.   Supply Chain Now · “Supply Chain Lessons Learned from Pandemic: Claudia Freed & Chuck Easley”   Scott and Greg were joined by Cathy Morrow-Roberson with Logistics Trends and Insights for the Supply Chain Buzz, discussing the top news in supply chain for this week.   Supply Chain Now · “UPS Rate Changes & More: Supply Chain Buzz…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…