Dominique Love

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Get Ready to increase your supply chain IQ! We’ve got all the latest episodes, interviews, conversations, and livestreams right here from Supply Chain Now this week. On Saturday, Supply Chain Now hosts Scott Luton, Greg White, and Jamin Alvidrez share their perspective on the industry, top business challenges, and what their priorities are.   On Monday, Fred Tolbert, Principal at Southeast Demand Solutions in Marietta Georgia, joined the Supply Chain Now team for a recent livestream to discuss the pandemic, the latest supply chain industry news, and what new developments we can expect to see going forward.   On Tuesday’s podcast episode, Stephanie Stuckey of Stuckey’s Corporation joined us for our Full Access series to share her professional journey.   On Wednesday, Scott welcomed Shan Muthuvelu and Steffanie Ness with UCBOS to talk about the convergence of retail and eCommerce supply chains as well as the importance of metadata   On Thursday, David Shillingford with Resilience360 joined us on the Supply Chain Buzz to discuss the top news in supply chain with Scott & Greg.   And our final episode this week Polly Mitchell-Guthrie and Patrick Van with Kinaxis join us too talk about what true supply chain resilience looks…