Erik Green

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

This post is written by our friends at Winfosoft. Winfosoft is a globally recognized Microsoft Cloud Services Provider with more than 30 years of experience in ERP software solutions. Learn more at: https://winfosoft.com/   Choosing a Microsoft Dynamics 365 partner is a major decision for any distributor. The right team can help improve inventory visibility, reduce errors and give leaders clearer numbers to work with. Using the wrong one can slow things down and create more manual work. This guide explores partners with proven experience in distribution and supply chain operations. Each has a slightly different focus, so readers can see which model fits their business best.   What Dynamics 365 Partners Specialize in the Distribution Industry? Microsoft Dynamics 365 combines finance, operations, sales and customer information in one system. For distributors, this means a single place to manage stock, pricing, orders and warehouse activity across locations. Specialized partners build on that core system. They design the processes and integrations that align with how distributors actually operate their businesses. This list highlights partners based on their clear focus on distribution, demonstrated experience with Dynamics 365 and independent coverage published in the last few years.   1. Winfosoft Winfosoft is a…