Gail Rutkowski

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Listen up! Catch up on all the latest episodes, interviews, conversations, and livestreams from this week right here. On Monday, we released 3 new episodes! On Supply Chain Now, hosts Scott Luton and Ben Harris welcomed Colton Griffin, CEO of Flourish Software, to talk about how the supply chain for cannabis operates and how it could influence the modern supply chain. On This Week in Business History, host Scott W. Luton dives into 10 things that you may not know about the Suez Canal, a modern engineering marvel that has been the subject of global fascination recently. On Supply Chain Now en Espanol, hosts Enrique and Jose Miguel welcome Ignacio Alcalde with TW Logistica to the podcast. On Tuesday, we released 2 new episodes. On this episode of TEKTOK, powered by Supply Chain Now, hosts Karin Bursa and Scott Luton welcome Transplace CEO Frank McGuigan to the podcast to discuss how disruptions drive supply chain innovations and advancements. On TECHquila Sunrise, host Greg White sat down with Peter Stangeland, Chief Commercial Officer of DB Schenker, to talk about the exciting progress his teams have made in clearing the path to sustainability through innovative forms of transportation and his advice for…