Gretchen Smith

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Most organizations talk about visibility—but few truly achieve it. Are you one of them? In today’s fast-paced, disruption-prone environment, having real-time visibility across your supply chain isn’t a luxury—it’s a necessity. Yet, fewer than 10% of companies surveyed can say they have end-to-end insight into their supply chain operations. So what’s standing in the way? And more importantly—how do you overcome it? “Understanding the Foundation of Visibility” is the first whitepaper in a powerful new series by NCS Partners, designed to help supply chain leaders break down silos, align teams, and turn fragmented data into actionable insight. Download this white paper to learn how to: Identify the five most impactful focus areas for building end-to-end visibility Align leadership and secure cross-functional buy-in to drive transformation Build a clear vision and roadmap to avoid common visibility pitfalls Integrate distributed data sources to enable real-time, actionable insight Promote continuous improvement and communication across teams   Whether you’re just beginning your visbility journey or ready to refine your approach, this foundational guide offers expert-backed strategies used by top-performing organizations.   Download the “Understanding the Foundation of Visbility” white paper here to learn more