Isabelle Szott

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Fuel is the second largest and most volatile operating expense in transportation, and traditional fuel surcharge programs expose your budget to unnecessary costs and risks. Forecasts for 2026 signal continued volatility, making it critical for transportation leaders to move beyond outdated, average-based reimbursement models. Our 2026 Fuel Outlook provides the data-driven insights you need to navigate market complexities and turn your fuel spend from a volatile cost center into a powerful strategic advantage. Key Takeaways from the Report: An emerging global supply surplus is creating downward pressure on crude oil prices, yet regional disruptions are adding significant volatility. Refinery closures on the West Coast and continued U.S. diesel exports are tightening domestic supply and creating complex pricing dynamics. Traditional fuel surcharge programs based on the weekly DOE index are inaccurate, leading to missed savings opportunities. Learn why Fuel Recovery is the definitive solution for fair and accurate fuel reimbursement. DOWNLOAD NOW