Jesse Bailey

Whether you’re a seasoned supply chain professional or a newcomer, keeping up with the latest trends, technologies, and best practices is essential for maintaining a competitive edge. One of the most effective ways to do this is by tuning into podcasts that focus on the industry. Here, we introduce three influential podcasts: Supply Chain Now, Logistics with Purpose, and Digital Transformers. Let’s explore each of these supply chain podcasts, covering their topics, episode formats, and why they should be on your must-listen list. Three Supply Chain Podcasts to Keep You Informed We’re spilling the tea on the best supply chain podcasts you need to know. Be sure to check out these three favorites of ours, wherever you get your podcasts. 1. Supply Chain Now Where to listen: https://supplychainnow.com/program/supply-chain-now/ Hosts: Scott Luton and various others Podcast Description We may be a little biased but Supply Chain Now is a leading podcast that provides comprehensive insights into global supply chain performance. Hosted by Scott Luton and his team of industry-veteran co-hosts from companies like Amazon, P&G, and Nordstrom, this podcast covers a wide range of topics, including logistics, transportation, technology, and innovation. Supply Chain Now has been featured in the Apple Podcasts…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…