Justin Rainer

Inside the reverse logistics education gap and the economic blind spot keeping it invisible Special Guest Blog Post written by Deborah Dull   Tony Sciarrotta has been asking the same question at industry conferences for years. As the Senior Director of Circularity and Reverse Logistics at the National Retail Federation, he knows what answer he’s going to get. But he keeps asking anyway. “Anybody in here go to school for returns management, reverse logistics, circularity? Any degrees in those fields the room?” It’s rare that anyone raises their hand. “That’s what’s wrong with our industry,” Sciarrotta told me at NRF Rev this January, the first conference under NRF’s new reverse logistics banner. “We still need to fix it.”   The Numbers That Should Make Headlines Here’s what makes reverse logistics so fascinating: the scale is staggering, but the infrastructure to support it needs to be stronger. According to the National Retail Federation, American retailers processed approximately $890 billion in returns in 2024 which is roughly 17% of all retail sales – and it’s higher for ecommerce. But that number almost certainly understates reality. “We have a fragmented industry,” Sciarrotta explained. “Where are all those returns going? It has to be…

This week on Supply Chain Now, we released our 500th episode, gained key insight into the latest industry news, & heard from featured guests who shared their journeys into supply chain. Make sure you’re up to date on all the latest episodes, interviews, conversations, and livestreams! On Saturday, Brandon Mason, a lead analyst for Eaton’s Global Market Intelligence group shares with Scott his insights into automotive industry trends, including emerging technologies & economic trends.   On Monday, the Supply Chain Now team got together to celebrate 500 episodes and look back on the journey so far.   On Tuesday’s podcast episode, Scott & Greg welcomed Hank Picken and Jeff Picken, the father-son team leading Beaumont Products. Listen up as they share what its like to be part of a family business as well as key insight into manufacturing.   For Veteran’s Day on Wednesday, we featured the Veteran Voices podcast where Scott welcomed Rear Admiral Casey W. Coane, U.S. Navy (Retired) to talk about his military service and the mission he’s on now.     On Thursday, Karin Bursa & Sofia Rivas Herrera joined Scott & Greg on the Supply Chain Buzz. Listen up as they dive into giving forward…