Laura Foley

Inside the reverse logistics education gap and the economic blind spot keeping it invisible Special Guest Blog Post written by Deborah Dull   Tony Sciarrotta has been asking the same question at industry conferences for years. As the Senior Director of Circularity and Reverse Logistics at the National Retail Federation, he knows what answer he’s going to get. But he keeps asking anyway. “Anybody in here go to school for returns management, reverse logistics, circularity? Any degrees in those fields the room?” It’s rare that anyone raises their hand. “That’s what’s wrong with our industry,” Sciarrotta told me at NRF Rev this January, the first conference under NRF’s new reverse logistics banner. “We still need to fix it.”   The Numbers That Should Make Headlines Here’s what makes reverse logistics so fascinating: the scale is staggering, but the infrastructure to support it needs to be stronger. According to the National Retail Federation, American retailers processed approximately $890 billion in returns in 2024 which is roughly 17% of all retail sales – and it’s higher for ecommerce. But that number almost certainly understates reality. “We have a fragmented industry,” Sciarrotta explained. “Where are all those returns going? It has to be…

This post is written by our friends at Winfosoft. Winfosoft is a globally recognized Microsoft Cloud Services Provider with more than 30 years of experience in ERP software solutions. Learn more at: https://winfosoft.com/   Choosing a Microsoft Dynamics 365 partner is a major decision for any distributor. The right team can help improve inventory visibility, reduce errors and give leaders clearer numbers to work with. Using the wrong one can slow things down and create more manual work. This guide explores partners with proven experience in distribution and supply chain operations. Each has a slightly different focus, so readers can see which model fits their business best.   What Dynamics 365 Partners Specialize in the Distribution Industry? Microsoft Dynamics 365 combines finance, operations, sales and customer information in one system. For distributors, this means a single place to manage stock, pricing, orders and warehouse activity across locations. Specialized partners build on that core system. They design the processes and integrations that align with how distributors actually operate their businesses. This list highlights partners based on their clear focus on distribution, demonstrated experience with Dynamics 365 and independent coverage published in the last few years.   1. Winfosoft Winfosoft is a…