Lubinda Lubinda

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Another great week here at Supply Chain Now! Did you catch all the episodes? If not, you can check them all out here: We kicked off the week with This Week in Business History, where Scott looks back at some of the biggest historical events in business history for the week ahead.   Supply Chain Now · “June 22nd- This Week in Business History: The Birth of the Universal Product Code”   Then on Tuesday, Scott and Greg welcomed Jeff Cashman with GreyOrange to the podcast for a conversation on robots, automation, and so much more   Supply Chain Now · “Modern Fulfillment Demands Modern Systems: Jeff Cashman with GreyOrange”   On Wednesday, we launched another new series, TECHquila Sunrise with Greg White, where Greg shares the latest investments, acquisitions, innovations, and glorious implosions in Supply Chain Tech every week.   Supply Chain Now · “The Dawn of a New Day: TECHquila Sunrise with Greg White”   On Thursday we published the Supply Chain Buzz, where Greg and Scott discussed the top supply chain news of the week.   Supply Chain Now · “Supply Chain Buzz for June 22nd: Pharma, Late Deliveries, ECommerce, & More”   And we wrapped up…