Michael Broidy

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

This week on Supply Chain Now, we released our 500th episode, gained key insight into the latest industry news, & heard from featured guests who shared their journeys into supply chain. Make sure you’re up to date on all the latest episodes, interviews, conversations, and livestreams! On Saturday, Brandon Mason, a lead analyst for Eaton’s Global Market Intelligence group shares with Scott his insights into automotive industry trends, including emerging technologies & economic trends.   On Monday, the Supply Chain Now team got together to celebrate 500 episodes and look back on the journey so far.   On Tuesday’s podcast episode, Scott & Greg welcomed Hank Picken and Jeff Picken, the father-son team leading Beaumont Products. Listen up as they share what its like to be part of a family business as well as key insight into manufacturing.   For Veteran’s Day on Wednesday, we featured the Veteran Voices podcast where Scott welcomed Rear Admiral Casey W. Coane, U.S. Navy (Retired) to talk about his military service and the mission he’s on now.     On Thursday, Karin Bursa & Sofia Rivas Herrera joined Scott & Greg on the Supply Chain Buzz. Listen up as they dive into giving forward…