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January 12, 2021
This Week on Supply Chain Now: January 4th – 8th
Get Ready to increase your supply chain IQ! We’ve got all the latest episodes, interviews, conversations, and livestreams right here from Supply Chain Now this week. On Monday, TEKTOK host Karin Bursa sat down with Scott to look back on 2020 and discuss what’s on the horizon for 2021 On Tuesday’s podcast episode, Kelly Barner joined Scott to discuss the lessons learned in 2020 and what’s to come in 2021. On Wednesday, Scott welcomed Joe Donnell and Karl Fillhouer with Circle Logistics to talk about the recruiting and talent challenges they faced in 2020, consumer demand predictions after pandemic restrictions are lifted, & the next frontier in technological innovation. On Thursday, Scott and Greg welcome Nurfad Nadarevic to the Supply Chain Buzz to discuss the COVID-19 vaccine distribution, automotive changes ahead, and more top news in supply chain this week. We ended the week with an episode of TEKTOK, powered by Supply Chain Now, where host Karin Bursa shared the 3 Things C-Level execs need to know about Sales & Operations Planning & Inventory Optimization. Which was your favorite episode this week? Never miss an episode by subscribing to Supply Chain Now! Make sure you…
December 7, 2020
How the Delivery Experience Is Not a ‘One Size Fits All’
The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…