Mucai Kunyiha

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Special Guest Blog Post written by Mark Holmes with InterSystems   Top 10 Ways a Data Gateway Improves Time to Value Across End-to-End Supply Chains Supply chain practitioners seeking the best way to speed decision intelligence, unify supply chain data, increase operational efficiency, and improve supply chain resilience can benefit from a supply chain data gateway. A data gateway provides unified access to supply chain data from various sources, including enterprise systems, supply chain applications, data feeds, data warehouses, data lakes, data marts, and business entities. Here are the top 10 ways a supply chain data gateway can improve your supply chain performance. Enables You to Identify Inefficiencies and Make Better and Informed Decisions A unified view of your data accelerates informed decision making and provides you with a comprehensive understanding of your supply chain. For example, a supply planner gains accelerated access to customer orders, inventory levels, and transportation schedules, all in one place, to identify inefficiencies and make better informed decisions. Reduces Implementation Times Enterprises and supply chain software providers strive to reduce application implementation times. A data gateway can serve as a front-end for a range of supply chain software applications, speeding and simplifying data ingestion, integration,…