Rear Admiral Casey W. Coane

Another busy week full of new episodes and livestreams at Supply Chain Now! If you missed an episode, get a quick summary and listen here. On Monday, our very own Clay “The Dawg” Phillips gives some insight on his job at Supply Chain Now. Supply Chain Now · “Recent Key Takeaways with Clay “The Dawg” Phillips”   On Tuesday, Scott & Greg welcomed Shannon Vaillancourt with RateLinx and Tim Judge with Agillitics to the show to share about optimizing supply chain decision making.   Supply Chain Now · “Optimizing Decision-Making in Supply Chain in 2020 & Beyond”   On Wednesday, we published this week’s Supply Chain Buzz, complete with the Retail Rundown and with special guest Chris Lingamfelter with 6 River Systems.   Supply Chain Now · “The Supply Chain Buzz for August 31st: The Retail Rundown & Chris Lingamfelter”   On Thursday, Scott and Greg welcomed co-host Paul Noble with Verusen to the show and featured Scott Armstrong with CONA Services LLC as their special guest.   Supply Chain Now · ” A View from the CFO’s Office: Scott Armstrong with CONA Services LLC”   And we wrapped up the week with Greg’s TECHquila Sunrise as he gives some…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…