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November 6, 2020

This Week on Supply Chain Now: October 31st – November 6th

Get ready to increase your supply chain IQ! Check out all the latest episodes, interviews, conversations, and livestreams from this week right here! On Saturday, Karin Bursa welcomed Manda Hunt from the Empty Stocking Fund to TEK TOK to talk about how the organization transformed from a brick and mortar model to an online virtual gift selection.     On Sunday, Scott and Greg welcomed Mark Morley from OpenText to the podcast to share his key observations in the latest supply chain tech.     On Monday’s podcast episode, Wasim Munayyer from the Munayyer Group joined Jamin on Logistics & Beyond to talk about the three traits needed to succeed when it comes to optimizing technology in the freight space & the importance of leveraging available resources and information related to tech.     On Tuesday, Scott Luton and special co-host Page Siplon with TeamOne Logistics welcome an esteemed panel of mental health advocates on the podcast: John Hearn with The Benefit Company and established healthcare leader, Yinka Ajirotutu.     On Wednesday, Scott Luton and Greg White welcome Eric Olson with Total Quality Logistics and Bobby Holland with U.S. Bank to talk about the U.S. Bank Freight Payment Index.…
December 7, 2020

How the Delivery Experience Is Not a ‘One Size Fits All’

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…