Steven Hussain

In today’s increasingly complex global supply chain landscape, Tom Moore keeps his message refreshingly straightforward: ProvisionAI helps large companies discover hidden costs and eliminate them. Organizations such as Procter & Gamble, Nestlé, and Unilever have leveraged the company’s technology to uncover and eliminate inefficiencies—particularly in transportation and warehousing—that traditional systems fail to detect. The outcome is significant and often delivers immediate savings. But Moore believes many of these problems stem from misunderstandings about the very technologies companies rely on.   Misnamed Systems & Misaligned Expectations Before the interview officially began, Moore reflected on the surprisingly inaccurate names assigned to modern supply chain technologies. ERP systems rarely plan resources across the enterprise, despite what their name suggests. Warehouse Management Systems, while certainly used in warehouses, don’t actually “manage” much at all. People behind keyboards still make most of the critical decisions. This disconnect in terminology shapes faulty expectations. Many organizations believe their planning systems will truly plan the supply chain, yet most tools merely react to demand signals. If ABC Company orders ten cases, the system automatically replenishes—without considering warehouse capacity, transportation availability, downstream implications, or cost-to-serve. Moore characterizes this as both an old problem and a new one, and it…

At the Gartner Supply Chain Planning Summit in Denver, Scott Luton sat down with Nari Viswanathan, a veteran innovator in the planning and procurement technology space and a key leader at Coupa. The two reconnected after several recent collaborations—including webinars, industry sessions, and conversations in Dallas—and discussed the new realities of supply chain planning and how organizations are embracing technology like never before.   Coupa and Autonomous Spend Management For those less familiar with Coupa, Viswanathan explained the company as the global leader in autonomous spend management—a framework that brings together direct and indirect spending to help organizations manage total spend more intelligently. Direct spend, of course, is where supply chain operations come into focus, making planning, design, and cost optimization central to the value Coupa delivers. Viswanathan leads Coupa’s global supply chain strategy, shaping how the company positions and scales its solutions across the market. After years spent in supply chain planning technology, he now sits at the intersection of procurement, supply chain, and advanced analytics—an area he believes has never been more exciting or more critical.   Old Problems, New Pressures—and a Greater Willingness to Innovate When asked about the biggest challenges facing planners today, Viswanathan emphasized a…