Thorsten Mebs

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now! We started this week off with a very special episode of Supply Chain Now. Host Scott Luton and special co-host Allison Giddens get to converse with a pair of very powerful women in the manufacturing business. Scott and Allison talk with Stacey Schroeder the President and Founder of EVelop; and the Value Improvement Project Engineer at Polaris Industries, Coral Huffmaster. Together they discuss the Key Takeaways from the 2021 Women in Manufacturing Summit. For Monday’s This Week In Business History episode, Kelly Barner explores a car invention that was created over 120 years ago. On Tuesday, we released a new episode of Supply Chain Now with Scott Luton and Greg White. This episode features two of Manhattan Associates’ reputable representatives. Rob Schaefer the Vice President of Transportation Management Sales and Gregg Lanyard the Director of Product Management for Manhattan Associates. During this episode, they all offer their perspectives on the supply chain outlook for 2022. On Wednesday we released an episode of Logistics With Purpose with host Enrique Alvarez and Kristi Porter. This episode features Michael Broidy the Senior…