Vignesh Balasubramanian

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Turn data into insight – map, monitor, and mitigate fortced labor risks across your value chain. Since the Uyghur Forced Labor Prevention Act (UFLPA) went into effect in 2022, sub-tier supply chain visibility has become an increasingly critical and ubiquitous prerequisite for import compliance. Automotive companies, due in no small part to their highly complex supply chains, are among the hardest hit by this requirement of anti-forced labor and ESG regulations. A recent study by Sayari analysts found that 95% of leading OEMs’ exposure to forced labor risk comes from sub-tier suppliers. The ability to identify and mitigate risks throughout their value chains is critical for OEMs aiming to minimize operational disruptions, avoid detentions, and maintain competitive advantage. Download the report to learn how Sayari is overcoming barriers to supply chain visibility, enabling OEMs to map their sub-tier supply chains, identify indirect exposure to forced labor risk, and foster greater supply chain resilience in an increasingly dynamic trade landscape. DOWNLOAD NOW