W. Kyle Hooper, MBA, CQE, CQA, LSSGB

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now! We started our week off with a conversation on Supply Chain Now with not one, but two Allisons! Scott and Greg had the opportunity to talk with Allison Grealis the President of the Women in Manufacturing Association and Education Foundation, and Allison Giddens the Co-President of Win-Tech and Treasurer of the Georgia Chapter of Women in Manufacturing. Scott focused on the history of Labor Day in Monday’s This Week in Business History’s episode. Scott talks about the history of the holiday and the part that everyone plays when it comes to the global workforce. On Tuesday, we published a new episode of TEKTOK with host Karin Bursa featuring Greg White, host of TECHquila Sunrise. During this episode Karin talks with Greg about his perspective on how to be successful in today’s HOT Supply Chain Tech market. On Wednesday’s episode of Supply Chain Now, Scott and special co-host Mike Griswold, Vice President of Research at Gartner, interviewed Scott Mann. Scott Mann is known for being a Green Beret, Retired Lieutenant Colonel in the U.S. Army, and President of Rooftop Leadership.…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…