Kristi Porter

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now! We started this week off with an episode of Dial P for Procurement with host Kelly Barner. She is accompanied by Bull Demartino Chief Product Officer and Constantine Limberakis the Senior Director of Product & Solutions Marketing for Riskmethods. During this show, the real meaning of creating a demand for new risk management gets discussed. In Monday’s episode of This Week In Business History, Kelly Barner shares the very interesting story of Clarence Birdseye, inventor and innovator of the frozen foods industry. Kelly talks about the initial challenges that Birdseye had to endure to become the legacy it is today. On Tuesday, we published an episode of Supply Chain Now with host Scott Luton and special co host Kelly Barner. This episode features Bob Gay, Rebate & Incentive Program Specialist for Advance Auto Parts. Scott Weir, the former Vice President of Purchasing for Thos. Sommerville Co, and Oisín Cooke the solutions consultant at Enable. They all put an emphasis of rebates and how they can be an effective way to reward and incentivize specific buying patterns and behaviors. On…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…