Host Scott W. Luton adapts his weekly Mid-week Market Rundown from social media into today’s Monday Market Rundown podcast episode! Listen in as Scott shares industry news, data, and factoids in today’s episode. Learn more about what’s new in automotive manufacturing, how Walmart’s efforts in making their eCommerce business more efficient are going, what a 40% increase in permits for single family homes means for the housing market, the astronomical price tag the banking industry and others are facing as they face upgrading outdated tech infrastructure, and so much more! Be sure to follow Scott Luton on LinkedIn and Twitter to catch his normal Mid-week Market Rundown!

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…