The secret to mastering retail and e-commerce supply chains is through repeatable, scalable processes and solid partnerships. Join hosts Scott W. Luton and Kim Reuter as they dive deep into the intricacies of retail and e-commerce supply chains with experts Wes Arentson and Tony Thrasher from SPS Commerce. In this episode, you’ll learn why repeatable processes are key to success and how having a well-defined onboarding procedure can prevent you from reinventing the wheel. Wes and Tony will also provide actionable strategies for integrating orders into warehouse management systems (WMS), embracing flexibility in warehouses, and the decision-making process behind building or outsourcing your company’s tech stack. If you’re aiming for a strong foundation in your business operations and want to navigate the complexities of omnichannel retail and inventory management, then this episode is a must-listen.

In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…