In this episode of Supply Chain Now, Scott Luton and Tevon Taylor welcome Gaurav Malhotra, Partner and Supply Chain Technology Leader at EY, to explore how artificial intelligence is transforming supply chains today and where it’s headed over the next five years. Gaurav shares how EY is helping organizations embrace emerging technologies to create competitive advantage, avoid “pilot purgatory,” and build more cognitive and resilient supply chains. They cover practical misconceptions holding companies back from adopting AI, the foundational elements required for successful implementation, and real-world examples of immediate impact in logistics, predictive maintenance, and warehouse operations. Gaurav also discusses how organizations can invest in workforce education, reskilling, and culture change to ensure that humans remain at the center of AI adoption. Looking ahead, he offers his perspective on how agentic AI will reshape supply chains into adaptive, orchestrated ecosystems while freeing people to focus on creativity, critical thinking, and enterprise differentiation.   This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Gaurav Malhotra Learn more about EY Learn more…

Early in 2023, the Reverse Logistics Association held its 19th Annual Conference & Expo in Las Vegas, Nevada. It was their biggest event yet, with over 350 member companies and over 800 people registered for the event, which featured a pitch competition, awards ceremony, top notch content, and – of course – plenty of networking time. Tony Sciarrotta has been the Executive Director of the Reverse Logistics Association since 2016 and is a return guest and co-host in the Supply Chain Now Reverse Logistics Series. Tony has also held a variety of sales and marketing positions in the consumer electronics industry, including President of Reverse IT Sales & Consulting and 25 years at Philips Consumer Lifestyle. In this classic Supply Chain Now episode, Tony joins host Scott Luton to share his main takeaways from the event and to shine the spotlight on top trends in reverse logistics: • How new software is automating the business decisions about whether each return should be liquidated, resold into the secondary market, or sold via a special business channel • Why he is challenging business leaders to prioritize reverse logistics by appointing someone at the VP or even the C-level to own their management…