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PIM brands may not be a household name, but their products can be found in almost every kitchen cabinet in America. They are the world’s largest maker of fruit snacks and one of the world’s largest manufacturers of chocolate and non-chocolate confections as well as other snack foods and treats. Ramiro Fernandez is PIM Brands’ Chief Financial Officer. He has also held leadership roles in iconic companies like Kellogg’s, Frito-Lay, Pepsico, and Mars, Inc. Listen in as he speaks with host Kevin L. Jackson about the data that is required to fuel PIM Brands’ continued growth and ensure consumer loyalty.

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Satisfying a Craving for Actionable Data featuring Ramiro Fernandez, PIM Brands, Inc.

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Intro/Outro (00:01):

Welcome to Digital Transformers, the show that connects you with what you need to build, manage, and operate your digital supply chain. Join your host in a timely discussion on new and future business models with industry leading executives. The show will reveal global customer expectations, real world deployment challenges, and the value of advanced business technologies like artificial intelligence, blockchain, and robotic process engineering. And now we bring you Digital Transformers.

Kevin L. Jackson (00:33):

Hello, everyone. Kevin L. Jackson here at Digital Transformers. And I’m enjoying myself in sunny Orlando at SAP Sapphire, where I’m getting to meet, I tell you, quite a few of the digital transformation leaders across multiple industry verticals. And I’m not afraid to say, talking about one of my favorite industry verticals today. That’s food and beverage with Ramiro Fernandez of PIM Brands. Thank you very much for sharing some time with us. Did you bring any food?

Ramiro Fernandez (01:08):

Kevin, I brought some food and my stepdaughter kept it away from me. I was going to bring you some of our products, but it got confiscated this morning.

Kevin L. Jackson (01:15):

Oh, God. OK. You know that —

Ramiro Fernandez (01:17):

Sorry about that.

Kevin L. Jackson (01:19):

— foiled [phonetic] by TSA again. Well, OK. Tell — I guess we got to learn more about PIM Brands, right?

Ramiro Fernandez (1:27):

Sure.

Kevin L. Jackson (1:28):

It’s not really a household name, is it?

Ramiro Fernandez (1:32):

No, it’s not.

Kevin L. Jackson (1:33):

It’s not, is it?

Ramiro Fernandez (01:34):

Yes. So, we changed the name. Ironically, we were — the name used to be promotion in motion, which is also not a —

Kevin L. Jackson (01:41):

Promotion in motion.

Ramiro Fernandez (1:41):

— household in name.

Kevin L. Jackson (1:42):

OK.

Ramiro Fernandez (1:42):

Yes. But, the — so, people know us because of our products. So, people know about Welch’s fruit snacks.

Kevin L. Jackson (1:47):

Oh, yes.

Ramiro Fernandez (1:48):

Yes, so everybody — as soon as you say, Welch’s fruit snacks, they know who PIM Brands is. But we also have a few other products. We make the sun made chocolate covered raisins. We have Sour Jacks. We have Toggi, Tuxedo — the chocolate covered almonds. So, we have a pretty decent size portfolio of food products. And then we also have a pharma division. So, as you know, there’s a lot of vitamins nowadays that are made —

Kevin L. Jackson (2:14):

Vitamins, OK.

Ramiro Fernandez (2:15):

— Gummi, they gummy based. So, we actually make products for other companies as well. So —

Kevin L. Jackson (02:21):

Wow. So, that goes together? I mean, making candy and then, you know —

Ramiro Fernandez (02:26):

It’s the same format, yes.

Kevin L. Jackson (02:27):

— gummy drugs?

Ramiro Fernandez (02:28):

Well, they call them drugs. As I said, mostly vitamins.

Kevin L. Jackson (02:32):

Vitamins.

Ramiro Fernandez (2:33):

Yes, yes.

Kevin L. Jackson (2:33):

OK.

Ramiro Fernandez (2:34):

Yes.

Kevin L. Jackson (2:34):

OK.

Ramiro Fernandez (2:34):

Yes.

Kevin L. Jackson (2:35):

And we got to keep track of that.

Ramiro Fernandez (2:36):

Right. Yes.

Kevin L. Jackson (2:38):

So, but you have quite an impressive history, if I should say that. I mean, hair foods, PepsiCo, Mars. Give us —

Ramiro Fernandez (02:50):

Kellogg’s, yes.

Kevin L. Jackson (02:51):

Kellogg’s too.

Ramiro Fernandez (2:51):

Yes.

Kevin L. Jackson (2:52):

You got — I mean, I love cereal. Tell me — all right. Tell me a little about your background.

Ramiro Fernandez (2:57):

Sure.

Kevin L. Jackson (2:57):

Did — how did you get into food and beverage?

Ramiro Fernandez (03:01):

Yes. So, actually I — just a little bit of background, I studied chemistry. I got my masters in chemistry. And then I got my finance and accounting degree at — in Rochester. So, I worked for a chemical company in various roles in finance and accounting, controller, audit, all those, and — which is really great experience. But one thing that I lack was, I really — I always had a fascination with food. And the thing was to me was like, why do people as — why do consumers choose one brand versus the other one? So, I was working for a chemical company in Chicago. And I started looking — I really wanted to expand my business background because I definitely had done a lot some — a lot of work in accounting. Some in I.T., implementing systems. But I really wanted to be a broader business person.

Ramiro Fernandez (03:51):

So, I really was fascinated with sales and marketing, working for a specialty chemicals company, I didn’t really have the chance to do that. So being in the Midwest, I was approached by Kellogg’s to join their company because they needed somebody with a strong finance background, but also a systems background. So, I joined Kellogg’s in the I.T. area as the financial systems manager, but then I quickly. after a year, got involved in the business. So, that was my first experience with food. I loved it.

Ramiro Fernandez (4:21):

So — but what I like is, I like companies that are global, very strong reputation, right, and great quality products. And Kellogg is really it. I mean, Kellogg’s, when I joined them, they were — they had been around for 90 years. Now, of course they’ve been around for over a hundred and they’ve grown quite a bit. But as a company that very value based, you know, a lot of principles, great, like I said, great products and global reach. So, I — the experience with Kellogg’s, I worked in a number of different finance roles and I really enjoyed the cross-functional aspect of the finance roles that you have in the food industry.

Kevin L. Jackson (04:58):

You know, I actually didn’t mention your title when I introduced you. I kind of did that on purpose because you are the chief financial officer right at PIM Brands.

Ramiro Fernandez (05:10):

PIM Brands, yes.

Kevin L. Jackson (05:12):

And your background said that CFO that has, “Driven innovation, competitive strategy, and supply chain projects throughout his career.” You don’t normally see that type of descriptor by a CFO. It’s typically man with hammer and whip that —

Ramiro Fernandez (05:35):

Yes. Well, again, I think —

Kevin L. Jackson (5:36):

So, how did did that happen?

Ramiro Fernandez (5:38):

So, again, I think, you know — so I — I’ve worked in, like, worked for Kellogg’s, I worked for Frito-Lay, great company with direct store delivery.

Kevin L. Jackson (5:45):

Yes, yes.

Ramiro Fernandez (5:45):

I spent six years over there. And then Pepsi. And then I worked for Mars, the global, obviously pet care and confectionary. So, they each, they each have different business models. So. I was really — everywhere I went, I was able to learn something new and contribute in a different way. So — and Mars, especially — well, Frito was the — to me, was like the — one of the most challenging experiences because Frito’s all about knowing your business cold. But being at direct store delivery has a lot of challenges. And Frito-Lay has really — is –they always look for innovation in terms of cost efficiencies, how good a market, how to leverage their portfolio, price, revenue management, all those different things.

Ramiro Fernandez (6:29):

So, you start building your career and then you build on different things. So, I worked for companies that — the direct store delivery, the companies that went through brokers, company that went through distributors or straight to the customers. So, I really have been able to leverage and learn quite a bit about different route to market models. The other thing, Kevin, is that I also worked — when I worked for Mars, I spent over five years working international. So, I did a lot of work in different markets.

Kevin L. Jackson (06:58):

Different markets and cultures. That’s —

Ramiro Fernandez (06:59):

And cultures, yes. Absolutely. Which was a wonderful, wonderful experience. We did a lot of work in emerging markets. So, whether it was Russia. We did work in India, in Saudi Arabia, in — I mean, you name it, we did a lot — in China, I spent a lot of time in China working on that area. So — but again, you also look for different ways of going to market and how you can be efficient. So, my experience — I mean, all the experiences that I’ve had had allowed me to just become more well-rounded.

Kevin L. Jackson (07:26):

Well, one question. You said you worked for, Frito-Lay and you worked for PepsiCo. I was wondering, is that before or after? Didn’t —

Ramiro Fernandez (07:35):

Frito — Pepsi owns Frito-Lay.

Kevin L. Jackson (7:37):

Right.

Ramiro Fernandez (7:38):

Yes, yes. And so, I spent it — again, I spent most of my career at the Frito arm, and then I went to Pepsi up in New York in the beverage side, CSD, Carbonated soda drinks.

Kevin L. Jackson (07:49):

So, that was even in the same family, completely different cultures?

Ramiro Fernandez (07:54):

Very different. I mean, one is very heavy into, obviously direct store. It’s all about selling and customer service and being everywhere you can to points of distribution. On the Frito side, Pepsi was really a premier company in terms of marketing. So, they really managed our portfolio with, you know, obviously Pepsi, Mountain Dew, all those other brands. And the same thing, global, global, global reach. But a very, very different culture. I enjoyed both. I liked the — to be honest with you, I liked the Frito —

Kevin L. Jackson (08:26):

You liked it better?

Ramiro Fernandez (08:27):

Yes, yes. It’s just because you really — Frito you had to, you know, you knew everything about your customers. You knew every — how to keep on growing. It’s a very — you know, Pepsi is also competitive, but Frito is competitive every single day out there. So, I liked the fact that you have to really understand sales distribution. So, I was in a role that you really have to be, again, much more well-rounded.

Kevin L. Jackson (08:53):

So, it sounds like, sort of — what did — which role or what culture did you bring with you to PIM Brand, right, because, it — to me, it sounded like it aligned more with Frito-Lay, yes?

Ramiro Fernandez (09:09):

So, I like the Frito aspect than I worked for — again, I worked for Mars at a number of different roles in finance. And the last one, I was in charge — I was the CFO for the Caribbean and Central America, so we’re managing 28 countries. Same thing, different route to market models. I really liked the — but I always liked the smaller divisions within a big company. So, you know, Pepsi is huge. Obviously, Frito is big, Mars is, you know, is a $40 billion company.

Kevin L. Jackson (9:35):

Yes, yes.

Ramiro Fernandez (9:36):

So, they’re all big companies. And then I went to Herr Foods being a regional salty snack company.

Kevin L. Jackson (09:42):

Herr Chips, yes.

Ramiro Fernandez (09:43):

Yes, I love these —

Kevin L. Jackson (09:44):

You said, salty snack.

Ramiro Fernandez (09:45):

Yes, salty snacks. Yes. So —

Kevin L. Jackson (09:46):

Herr Chips. Wow.

Ramiro Fernandez (09:47):

And I knew them very well because I had gone to school in Philly. So, I knew the Herr foods company.

Kevin L. Jackson (09:52):

In Baltimore.

Ramiro Fernandez (09:54):

In — yes, in Philly. And then there was us down there.

Kevin L. Jackson (09:56):

Oh, yes. My family is in Baltimore, right.

Ramiro Fernandez (09:58):

Oh, OK.

Kevin L. Jackson (09:59):

So, it’s in —

Ramiro Fernandez (9:59):

You know them well?

Kevin L. Jackson (10:00):

Yes.

Ramiro Fernandez (10:01):

Say what, to me, it was great. I liked the — so, a couple of things. I liked the family-owned businesses. So, that was important. And I liked the smaller companies where you can make a difference. You get to know, you know, people throughout the whole entire company. And again, you can get involved in many different areas where there’s setting strategy or executing the plans or working with I.T. So, I really had the opportunity at Herr Foods to do that.

Ramiro Fernandez (10:26):

Then, one thing that I like to have about PIM Brands, I met the CEO who was the original owner, and he is a true entrepreneur. He’s always looking for ideas and he is all about growth, and very fast growth. So, we’ve actually been recognized by BCG as one of the fastest growing B mid-size companies last year because we continued delivering double digit growth. So, for me, it was an opportunity to keep on working for a family-owned business, for an entrepreneur and somebody who really wanted to drive change within the organization.

Kevin L. Jackson (10:59):

Well, actually that model seems to me to require a lot of data, because as you said, you need to understand and know that customer intimately. Is that true?

Ramiro Fernandez (11:12):

Absolutely. So, data nowadays — I mean, as everybody talks about data. For us, it was important because the company had grown so fast. Again, double digits year after year after year that some of the — the foundation was there, but some of the fundamental processes had to change. And we had not kept up with the investments on the — in the I.T. side.

Ramiro Fernandez (11:35):

So, talking to the CEO, Michael, we — you know, one of the things that we definitely agreed to when I was joining the company was to, invest in any ERP systems and really start investing in different types of systems so we can drive automation. Your point is well taken. There’s just — there’s so much data out there. It’s so important to know your consumers and your customers as well. But equally important is really understanding your internal data, right? And as we really wanted to focus on how do we put in processes in place, that gave us much better information.

Kevin L. Jackson (12:11):

Is that where your relationship with SAP started or was it before then?

Ramiro Fernandez (12:16):

No. So, I actually have known SAP for a number of years — well, before I left Pepsi, Indra had made it — I know Indra had made it.

Kevin L. Jackson (12:24):

Indra, yes.

Ramiro Fernandez (12:25):

She made it a commitment that was going to be one of her legacies to invest in SAP. I left it a year and a half after that. Mars was a big SAP shop. And, you know, they actually implemented SAP across the world and they’re one of the — their main customers. And so, I’ve known an SAP for many, many years with the big companies. So —

Kevin L. Jackson (12:47):

Not a smaller company —

Ramiro Fernandez (12:48):

— it’s a midsized company. It was —

Kevin L. Jackson (12:49):

A midsized company.

Ramiro Fernandez :

— you know, to me it was a question, can we —

Kevin L. Jackson (12:54):

Can you actually do it?

Ramiro Fernandez (12:55):

Quite frankly, it was concerning, right?

Kevin L. Jackson (12:56):

Well, SAP is known for its complexity.

Ramiro Fernandez (13:00):

Correct.

Kevin L. Jackson (13:01):

Also known for maybe difficulty in actual implementation.

Ramiro Fernandez (13:05):

Yes, yes.

Kevin L. Jackson (13:05):

Did you start from scratch? I mean, what sort of foundation did PIM Brand have with respect to an ERP?

Ramiro Fernandez (13:14):

ERPs?

Kevin L. Jackson (13:14):

Yes.

Ramiro Fernandez (13:15):

So, we were using — we are using — so, we’re in the middle of the implementation. We have — we had another ERP in-house. And again, I think the lesson learned was the ERP wasn’t really not implemented the right way, so it would be scalable.

Kevin L. Jackson (13:28):

OK. Less scalability is critical.

Ramiro Fernandez (13:30):

Right. And then for — it was implemented, you know, five, six years ago when the business needs were different. So, we started looking — hey, we really want to keep on growing scalable. We grow in international. We grow in domestically. We’ve grown in different lines of business.

Kevin L. Jackson (13:44):

Yes, yes.

Ramiro Fernandez (13:45):

So, we wanted to have a partner, quite frankly, that would take care of the innovation from a technology perspective, but really help us manage the processes and information. So, we did our due diligence. We talked to four different companies. It took us close to, you know, like nine months of a lot of, you know, interviews and demos. And we talked to different — of their existing customers just to find out. And then we did — and we chose SAP back in the August timeframe.

Kevin L. Jackson (14:21):

So, one question — I mean, the name of my show is “Digital Transformers”. So, I guess my question is, were — was in your mind, was it that I was digitally transforming the company or I was just getting a better ERP system, or both?

Ramiro Fernandez (14:40):

No, I think it’s — honestly, it’s both.

Kevin L. Jackson (14:42):

OK.

Ramiro Fernandez (14:42):

Because — so, our business needs — two things we were — we wanted to concentrate on. The first one is, OK, back to the growth area, right?

Kevin L. Jackson (14:49):

Yes.

Ramiro Fernandez (14:50):

So, we wanted to become a lot better with the — with S and OP, Sales and Operations Planning, IBP integrated business planning, because we want to be much better in terms of our service to our customer. So, with a lot of growth, right?

Kevin L. Jackson (15:04):

Right.

Ramiro Fernandez (15:04):

We were not always able to supply at the right time to our customers, because the demand has been so high for our products. So, we’re investing in capital in producing more gummies, but we wanted to invest in that area on the supply side. And then we also wanted to get much, much better information in terms of our product cost, the customer profitability, so that we can drive efficiency in the business so that we can continue investing in our business.

Ramiro Fernandez (15:33):

So, answer to your question, we wanted to have the right system to provide that scalability as we continue growing, but also give us the ability to have information not only internal, but also bring in that external information so that we can handle the demand a lot better.

Kevin L. Jackson (15:48):

So, also, you needed to really understand those, not only understand the demand signals, but able to interpret them and take action on them quickly before the demand overtook the available supply.

Ramiro Fernandez (16:05):

Exactly.

Kevin L. Jackson (16:06):

So, from your point of view, what is this journey? How has it been? You said your only part through –part way through.

Ramiro Fernandez (16:17):

So, we’re actually — yes. We’re — so, the same thing that we did with the ERP, we did with the implementation partner. So, we spent a lot of time making sure that we have somebody who can bring in that industry expertise.

Kevin L. Jackson (16:28):

Yes.

Ramiro Fernandez (16:29):

Concentrating on those areas of the IBP and also the customer product profitability. So, we interviewed and then we started implementing in January. We’re going to go live in October, November of this year. So far, the — and one of the things that we have also done is that we’ve decided — SAP has the, you know, they have a lot of customers worldwide. They have the best processes in place, right.

Kevin L. Jackson (16:54):

OK.

Ramiro Fernandez (16:54):

Let them innovate on the process part, right. We’re going to leverage all that. We going to be good at what we’re good at, right, which is baking and selling and marketing fruit snacks. Right?

Kevin L. Jackson (17:06):

Right.

Ramiro Fernandez (17:06):

So, the — so — and then — so we’re basically implement — we’re staying away from customization.

Kevin L. Jackson (17:11):

OK. So, out the box?

Ramiro Fernandez (17:12):

Yes. As much as we can, I think we’re — and we’re doing a great job, but we’re really being adamant that we go into implement best practices.

Kevin L. Jackson (17:20):

OK.

Ramiro Fernandez (17:20):

OK. And that’s going to allow us to really leverage the expertise from everybody out there as we implement some of these new processes.

Kevin L. Jackson (17:28):

This is like industry specific expertise. But there, you know, there are a lot of templates already available in SAP —

Ramiro Fernandez (17:34):

Correct.

Kevin L. Jackson (17:35):

— that have been designed to support your specific industry.

Ramiro Fernandez (17:38):

Yes.

Kevin L. Jackson (17:39):

So, that — does it accelerate — did that accelerate your deployment?

Ramiro Fernandez (17:43):

Absolutely. Because I, again, they — you know, when you look at some of the food companies that use SAP, I mean, they really have all the big players. Right?

Kevin L. Jackson (17:50):

Right, right, right.

Ramiro Fernandez (17:51):

And not only the big ones, they also have a lot of companies that are either the same size as we are or smaller. So, the fact that they can work with companies across that range, really — it really helps us out because they — when the system can help you out. And again, the scalability part was the other one that was extremely important to us.

Kevin L. Jackson (18:12):

So, I’m going to go a little more into your relationship with SAP. I mean, admittedly you said you’re not one of those huge companies. You’re, I mean —

Ramiro Fernandez (18:23):

Midsize.

Kevin L. Jackson (18:23):

— mid-market. Midsized.

Ramiro Fernandez (18:24):

Yes, exactly.

Kevin L. Jackson (18:26):

And some may say that SAP is just too much for a mid-sized company, but SAP really has a very strong partner network, specifically designed to support mid-sized companies, organizations. Did you find that to be helpful?

Ramiro Fernandez (18:43):

Yes. No — yes, absolutely. Again, a couple of things. Again, same thing, the customer base, you know, was clear and they were very open with us in terms of letting — allowing us to speak to some other customers. And the implementation thing, we did not go with the biggest implementation partner out there. We wanted somebody who really was going to give us the attention that we need to implement the system the right way.

Kevin L. Jackson (19:08):

So, that partner program really is what made it palatable?

Ramiro Fernandez (19:15):

Yes.

Kevin L. Jackson (19:15):

OK.

Ramiro Fernandez (19:16):

Yes, yes. And again, I think the fact that they’ve been — they have been around forever. They continue investing in innovation. I came to Sapphire last year before we made the final decision. I had been here before, but I was able to network with a lot of companies and learn. Some people were existing customers, some were potential customers. So, you know, just exchanging ideas, that also helped me out in — as we made the final decision.

Kevin L. Jackson (19:40):

How about your broader business ecosystem? Did your relationship with SAP have any impact on that in today’s connected world? It’s more than just you, right?

Ramiro Fernandez (19:52):

Yes. So, we’re actually excited about that because we are going to do — so, we’re going to do two phases of the implementation. Next year we’re going to do Ariba, so we’re quite —

Kevin L. Jackson (20:01):

OK. For your suppliers?

Ramiro Fernandez (20:02):

Yes, exactly. So we’re quite excited about that. Again, as you start looking at some of the challenges that every business has had this year, including supply chain, we want to open things up and also drive a lot of efficiencies through Ariba. Yes.

Kevin L. Jackson (20:17):

So, so SAP sort of helped you, or their partners, helped guide you and providing that expertise. Not only in the industry vertical that you’re working, but as you move forward and how to build your ecosystem and the digital transformation aspect of leveraging all that data. And there’s so much new data out there because we were talking earlier about how the consumption of food has really changed. Two years ago, you know, it was all about getting out of the house and going to a restaurant, right? And now, it’s all about staying in the house and having, you know, somebody deliver your food.

Kevin L. Jackson (21:08):

The choice of food actually has broadened because of that. And everyone is leveraging e-commerce to access, purchase, search, compare all types of products, I — including food, right.

Ramiro Fernandez (21:29):

Absolutely, yes.

Kevin L. Jackson (21:30):

How has that affected you? I mean, has it changed your business model?

Ramiro Fernandez (21:36):

So, especially during Covid, you saw a lot of people — like you said, a lot of people moving to online shopping.

Kevin L. Jackson (21:41):

Yes.

Ramiro Fernandez (21:42):

Including food.

Kevin L. Jackson (21:43):

Yes.

Ramiro Fernandez (21:43):

So, because we’re shelf stable, so we actually had the ability we sell in, you know, in the Amazons, the Walmarts, the Targets of the world. So, we’re definitely present in all those different platforms. Has it changed? Absolutely. You have to compete everybody, you know, you — there’s a lot of brands out there, more and more every single day. Digital commerce is huge. Social networking is still very big.

Kevin L. Jackson (22:07):

Oh. So, social networking has become — is a big part of that in e-commerce?

Ramiro Fernandez (22:11):

You have to pay attention to it right now because it really is the way that people are learning about food. And so, you have to participate. Yes.

Kevin L. Jackson (22:20):

You know, I — I’ve just recently started doing some dabbling in the TikTok. And I’m really a B2B, business-to-business, kind and I always thought maybe TikTok is not the right channel. But I find there’s tons of businesses on TikTok because it’s an entertainment channel. And I would imagine that’s where the customers are. So, maybe, you know, which channels. Do you leverage all these social media channels to inform and educate your clients on your brand since they’re not looking for PIM Brands, they’re looking for, you know —

Ramiro Fernandez (23:00):

Welch’s fruit snacks?

Kevin L. Jackson (23:00):

Yes, Welch’s fruit snacks.

Ramiro Fernandez (23:01):

Yes, I mean, again, social media is — it is a big part. And then again, people are watching less and less TV every single day. And then there’s the way you communicate with your consumer, it really is a lot through social media. So, we really, our marketing, we have a great marketing team at PIM Brands, and we have a digital marketing team. So, they really are concentrating on how to reach a consumer through different digital medias.

Kevin L. Jackson (23:26):

So, SAP is probably helping you with the CRM, as well as understanding the demand. You mentioned earlier about how to — you needed to really understand the demand so that you can use that data to manage the, I guess, the raw materials, that you need —

Ramiro Fernandez (23:46):

Speed production, exactly.

Kevin L. Jackson (23:47):

— on your production.

Ramiro Fernandez (23:48):

Yes. So, as you think about it, you have data now, you have data from your consumers, you have data from your customers, and then you have your own internal data, right. History of past purchases. So, we’re trying to integrate all that data, different data flows in order to have a much cleaner demand for of — the demand signal. And from there, then we’re going to start deciding on what are we going to make.

Ramiro Fernandez (24:14):

Obviously, we also promote, right? So, when you go to a — wherever you shop, but, you know, we run promotions because we want to increase, you know, the frequency of purchases and we want to drive more volume growth. So, that lift that you get from a promotion is equally important. Some of, you know, you may get a huge spike in your demand once you — when you’re promoting some of this account. So, bringing all those different signals, it’s something that SAP is helping us out with.

Kevin L. Jackson (24:41):

So, you really are an innovative CFO.

Ramiro Fernandez (24:46):

I don’t know what — yes. I think, again, I’m not going to say that, but I think that — I think — again, being in the food industry, you have to learn about those different aspects of the business and then really learn what’s going to drive the business and it’s important. Yes.

Kevin L. Jackson (25:00):

I mean, CFOs around the world are applauding. So, what’s your recommendation to companies that are, you know, dealing with, maybe a legacy ERP and looking at how the business — their business is changing and the importance of digitizing? What would be your recommendation?

Ramiro Fernandez (25:23):

I think I said a couple of things. First of all, don’t look back too much, right, because you look forward. Where do you want to go? And make sure that what — you know, try to adopt best practices. Do your due diligence, quite frankly, again, we spoke to a number of partners and you got to choose the company that you believe is going to help you out with that.

Ramiro Fernandez (25:45):

And then the other one is definitely get people in the organization involved. So, you don’t know what you don’t know. So, I think it’s important when you talk to the SAPs of the world, they’re so big and they have so much going on. There’s only so much you can do in the short term. But really help them create that vision for where you want to go, but then manage that transformation, right.

Ramiro Fernandez (26:06):

So, we know that we are not going to be able to do everything on day one, Kevin, right. But what we’ve learned from the — what we learned from the past — the previous ERP is that, you know, what the system actually could do a lot more than we were taking advantage of. So, to us it’s going to be extremely important to keep on learning.

Ramiro Fernandez (26:28):

So, I think networking with other companies. Working closely with SAP. Go into user forums and understand what are the capabilities and make sure that the organization has that learning mentality, and also that change management mentality that it’s OK to keep on changing and adopting.

Kevin L. Jackson (26:47):

Wow. We don’t have a lot of time, but you said that about change.

Ramiro Fernandez (26:53):

Yes.

Kevin L. Jackson (26:53):

And it popped in my mind is culture.

Ramiro Fernandez (26:55):

Yes.

Kevin L. Jackson (26:55):

Was that a — I mean, you are an executive company. You’re trying to lead innovation. And culture often can be the thing that stops.

Ramiro Fernandez (27:05):

Absolutely.

Kevin L. Jackson (27:06):

And — how did you deal with the cultural issues?

Ramiro Fernandez (27:09):

Yes. I think that’s one of the biggest — so a couple of things, you have to — and you’re spot on. I think culture really is one of those things that most people overlook. I’m a firm believer that you have to respect the culture of the company and maintain it. That being said, you know, the company has gotten to where it has — where it’s right now, because it had a very strong culture.

Ramiro Fernandez (27:31):

We keep on growing. We keep on bringing talent from — different talent from the outside. Everybody wants to drive change. You have to be respectful of what God is there, but really have the right mentality to drive that change going forward. So, will the culture change? Yes, it will. But you had to maintain that — those core principles of the organization.

Kevin L. Jackson (27:51):

Well, in today’s world, change is constant. And we actually talked a little before we started filming about, especially in food and beverage, that the lifetime of a brand is getting shorter and shorter and shorter. Is that a commentary on the attention span of humans?

Ramiro Fernandez (28:15):

Yes, it is. Well, and also right now, like we’re talking about social media. Right now, it’s really — I mean, quite frankly, it’s not that difficult to launch a product now.

Kevin L. Jackson (28:23):

Ah, yes.

Ramiro Fernandez (28:24):

Right? And then a lot of people make products for other companies. So, you really see a plethora of new products in the marketplace right now where there is in —

Kevin L. Jackson (28:31):

Plus, a new competition.

Ramiro Fernandez (28:32):

A lot of new competition across the board. So, this is the food and beverage industry. It’s extremely, extremely competitive. Now, if you have a very high-quality product, you keep on investing in your brand, that’s going to — but you have to be consistent on the quality, on the message to your consumers. So, maintaining that message to the consumer is extremely important.

Ramiro Fernandez (28:53):

But no question about it. It is a very dynamic industry. The test profile changes a lot. Moms are still the influencers. Mom are the gatekeepers for a lot of the purchases. So, you have to get to make sure that your top of mind with that particular — the shopper.

Kevin L. Jackson (29:10):

So, that makes data even more important.

Ramiro Fernandez (29:13):

More important, exactly. Yes.

Kevin L. Jackson (29:14):

Wow. So, thank you very much for spending the time with us. I know this is a very busy week for you, and we appreciate you taking the time. Did we miss anything before we end the interview here?

Ramiro Fernandez (29:28):

No, I think, honestly, I’m excited to be here. I think, I’m — again, I’m learning a lot down downstairs. You look at artificial intelligence. You look at all the things that can happen and then your mind starts, you know, going a thousand miles an hour. But I think — no, I think we hit a lot of the good things. Again, I mean, to me it’s a great industry. I’m — we’re happy to partner with SAP and we look forward to many, many, many years of solid relationship going forward.

Kevin L. Jackson (29:54):

Well, thank you very much. That was a great insight and information you provide. And I hope you, you know, took note of all how to become an innovative CFO. It’s not all about, you know, beating up based upon the numbers, right? It’s really about understanding and knowing the business end to end. And a lot of that is — a huge percentage of that is knowing your customer, right?

Ramiro Fernandez (30:22):

Absolutely.

Kevin L. Jackson (30:23):

Knowing the business coal, I think is what you said. So, with that, we are going to end another Digital Transformers, learning more about how the digital transformation of not just your industry, but every industry is affecting your business and career. Kevin L. Jackson, thank you very much.

Intro/Outro (30:46):

Thank you for supporting Digital Transformers and for being a part of our global Supply Chain Now community. Please check out all of our programming at supplychainnow.com. Make sure you subscribe to Digital Transformers anywhere you listen to or view the show. And follow us on Facebook, LinkedIn, Twitter, and Instagram. See you next time on Digital Transformers.

Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Tevon Taylor

Host

Tevon Taylor is a dynamic leader at Pegasus Logistics, where he has made significant contributions to the company’s growth and innovation in the logistics industry. With a background in supply chain management and operations, Tevon combines strategic thinking with hands-on experience to streamline processes and enhance efficiency.  Since joining Pegasus Logistics, Tevon has been instrumental in implementing cutting-edge technologies and sustainable practices, driving the company toward a more eco-friendly approach. His leadership style fosters collaboration and empowers teams to excel, making him a respected figure among colleagues and industry peers.  Outside of work, Tevon is passionate about mentorship and actively engages in community initiatives, sharing his expertise to inspire the next generation of logistics professionals. His commitment to excellence and continuous improvement has positioned him as a key player in shaping the future of logistics at Pegasus.

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Vin Vashishta

Host

Vin Vashishta is the author of ‘From Data To Profit’ (Wiley 2023). It’s the playbook for monetizing data and AI. Vin is the Founder of V-Squared and built the business from client 1 to one of the world’s oldest data and AI consulting firms. His background combines nearly 30 years in strategy, leadership, software engineering, and applied machine learning.

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Karin Bursa

Host

Karin Bursa is the 2020 Supply Chain Pro to Know of the Year and the Host of the TEKTOK Digital Supply Chain Podcast powered by Supply Chain Now. With more than 25 years of supply chain and technology expertise (and the scars to prove it), Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and share their success stories. Today, she helps B2B technology companies introduce new products, capture customer success and grow global revenue, market share and profitability. In addition to her recognition as the 2020 Supply Chain Pro to Know of the Year, Karin has also been recognized as a 2019 and 2018 Supply Chain Pro to Know, 2009 Technology Marketing Executive of the Year and a 2008 Women in Technology Finalist. 

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Sofia Rivas

Host, Supply Chain Now en Espanol

Sofia self-identifies as Supply Chain Ambassador, her mission is to advocate for the field and inspire young generations from diverse backgrounds and cultures to join the industry so that thought diversity is increased and change accelerated. Recognized as Linkedin Top Voice and Linkedin Community Top Voice in Supply Chain Management, as well as Emerging Leader in Supply Chain by CSCMP 2024, Top Women in Supply Chain by Supply & Demand Executive 2023, and Coup de Coeur Global Women Leaders in Supply Chain by B2G Consulting in 2021. 

Public speaker at multiple international events from keynotes and panels, to webinars and guest lectures for bachelor's and master's degrees, discussing topics such as sustainability, women in the industry, technology and innovation. Writer at different online magazines on logistics, supply chain and technology. Podcast host and guest on different recognized programs in the industry. Sofia has more than 5 years of experience from academic research and field studies to warehouse operations, demand planning and network design. She has worked in manufacturing, airport operations, e-commerce retail, and technology hardware across Latin America, North America and Europe. 

Currently working as Supply Chain Network Design and Optimization Manager at HP within their Global Supply Chain and Logistics team. 

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Marcia Williams

Host

Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Jake Barr

Host

An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Marty Parker

Host

Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Tandreia Bellamy

Host

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Billy Taylor

Host

Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Allison Giddens

Host

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Kim Reuter

Host

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Mary Kate Love

VP, Strategy & Operations & Host

Mary Kate Love is currently the VP of Strategy and Operations at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Amanda Luton

Vice President, Production

Amanda is a seasoned production and marketing professional with over 20 years of experience across diverse industries, including retail, healthcare, and digital marketing. Throughout her career, she has worked with notable organizations such as Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Currently, Amanda manages, produces, and develops digital content for Supply Chain Now and its clients, delivering modern, engaging solutions for a wide range of audiences.

A former Vice President of Information Systems and Webmaster on the Board of Directors for APICS Savannah, Amanda also founded and led Magnolia Marketing Group, a successful digital marketing firm. Outside of her professional life, she enjoys experimenting in the kitchen, reading, listening to podcasts, and spending time with her family.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include Cisco, Microsoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane University, O’Reilly Media, LinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems Engineering, Carrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Scott W. Luton

Founder, CEO, & Host

Scott W. Luton is the Founder and CEO of Supply Chain Now, the #1 voice of Supply Chain. Supply Chain Now is an award-winning global digital content platform dedicated to the global supply chain industry and its robust community. At the heart of the platform, is the almost daily Supply Chain Now podcast, which has hit podcast leadership charts in over 60 countries. With over 20 years of extensive experience in the end-to-end supply chain, Scott has become a recognized global thought leader in the industry. His insights have been featured in major publications such as The Wall Street Journal, USA Today, the Atlanta Journal-Constitution, and CNN. In 2024, Thinkers360 named him the #1 Global Thought Leader and Supply Chain Influencer. Additionally, Supply & Demand Chain Executive recognized him as a Supply Chain Pro to Know in both 2019 and 2025, and he has also been recognized by RateLinx, ISCEA, and other organizations for his industry leadership. 

Scott is a proud United States Air Force veteran, having served on active duty from 1994 to 2002. Since transitioning to civilian life, he has been committed to supporting the veteran community through various initiatives.

Under Scott's leadership, Supply Chain Now has grown into the premier source of industry insights, offering a variety of content including podcasts, livestreams, webinars, and virtual events that engage a global audience. His passion for fostering collaboration and knowledge sharing continues to drive the platform's success.

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