In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

In this new episode of Whiteboard Wisdom on Supply Chain Now, host Scott Luton and special guest Patrick Van Hull dive into the critical topic of supply chain risk management. They explore three essential capabilities to optimize risk management strategies: due diligence, continuous monitoring, and executive reporting. Summary: Listen in as Patrick emphasizes the importance of understanding and preparing for various risks, including geopolitical, cyber, and environmental factors, and shares insights from industry surveys highlighting the significant financial impacts of supply chain disruptions. The discussion also covers the necessity of building risk intelligence and operational resilience to ensure business continuity in the face of adverse events. This episode is a must-watch for supply chain professionals looking to enhance their risk management practices and drive competitive advantage.