In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

Delving into the art of content creation and storytelling within the business landscape, today’s episode, one of the best livestreams of 2023, features award-winning content creators, Jason Hoch and Sean Kipe, and Supply Chain Now host Scott Luton. This conversation covers diverse topics from engaging audiences to navigating criticism, and emphasizing the significance of genuine storytelling. They share anecdotes, discussing the challenges and rewards of capturing unique stories, and highlighting the power of trust in business and content creation. Throughout the episode, practical tips emerge, such as the significance of quality over speed, the value of listening, and the necessity of investing in storytelling for lasting impact. Listen in and learn: How to craft compelling narratives that resonate with their audiences while navigating the ever-evolving landscape of digital content creation as a business professional How to emphasize authenticity, connection, and the value of investing emotionally in storytelling The importance of patience, preparation, and quality in content creation How a commitment to innovation and pushing the boundaries of storytelling in today’s dynamic business environment can set your content apart