In this episode of Supply Chain Now, Scott Luton talks with Brett Johnson, IT Director at A&A Global, and Shannon Vaillancourt, President and Founder of RateLinx, about A&A Global’s journey to transform their shipping operations. Brett details how they addressed inefficiencies in their old TMS, implementing RateLinx’s flexible toolkit to streamline processes, reduce costs, and scale operations without adding staff. The conversation explores how A&A Global overcame challenges like manual data entry, slow carrier onboarding, and inaccurate rate quoting through powerful integrations like ScanForce, Cubiscan, and mobile printing. Brett and Shannon also highlight the role of Lean Six Sigma practices in driving continuous improvement and achieving significant cost savings, faster shipping, and enhanced efficiency.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Learn more about A&A Global Connect with Shannon Vaillancourt INSIGHT 2025 Conference Learn more about RateLinx Learn more about our hosts Want more Supply Chain Now? We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream, or webinar: Watch and listen to more Supply Chain Now…

In an era where artificial intelligence dominates boardroom conversations, global supply chain leaders face a new challenge: separating hype from real, scalable value. As AI becomes an essential part of the enterprise toolkit, organizations are racing to implement it not just for efficiency, but also for empowering teams, making better decisions, and transforming entire value chains. In this episode of Supply Chain Now, Scott Luton sits down with Anouk Schoenmakers, Managing Partner Consulting Solutions at Bluecrux, and Joy Taylor, Managing Director at alliantConsulting, to explore how organizations can move beyond the AI buzz and create meaningful, people-centered transformation across the value chain. Together, they unpack how supply chain leaders can use AI not as a shiny object, but as an enabler of better, faster, and more confident decision-making. Anouk shares why decision intelligence is now a survival skill for modern businesses, and how companies can build the agility and mindset needed to thrive amid constant disruption. Joy offers her perspective on change management and the human side of digital transformation, explaining why technology alone isn’t enough without trust, transparency, and a people-first culture. From decoupling data and decision flows to scaling AI adoption through trust and clarity, they explore actionable…